USPS Exam 421 Window Clerk Questions
With Correct Answers
What type of environment focuses on people, processes, pride, and results to ensure the
expectations are exceeded? - answer✔customer centric environment
as ambassadors to our customers, the USPS relies on you to... - answer✔educate our customers
on our products and services as well as provide world class customer experience that builds
customer loyalty
our business touches... - answer✔every address in the nation
USPS employees are mandated by federal law to.. - answer✔preserve and protect all mail
placed in our custody
with few exceptions what type of warrant is needed to break or permit the breaking of seals on
any class of mail? - answer✔Federal Search Warrant
Who empowers the US postal inspection service? - answer✔U.S. Congress
The primary federal law-enforcement officers of USPS who enforce federal statues related to
mail security and investigate postal offenses as well as postal related civil matters are known as?
- answer✔USPIS ( united states postal inspection service)
what self-supporting agency is under the general supervision of 9 presidentially appointed
governors? - answer✔OIG (Office of Inspector General)
what role does the Office of Inspector General play in the Postal Service? -
answer✔maintaining the integrity and accountability of the USPS, it's revenue and assets, and
its employees through independent audits and investigations
Who is the core of our business, and whom we should always put first? - answer✔Our
customers
What is the same in every language ? - answer✔A smile
What does it mean to be #PostalProud? - answer✔providing a positive customer experience
that builds stronger relationships between our customers and our brand
why is an organized workspace important? - answer✔creates an efficient workspace, reduces
time away from window, visual appealing, professional
Explain transitioning between the back and front - answer✔sorting mail and packages in the
back and then moving to a customer facing position
Define relatability - answer✔The ability to establish an association, connection, or relationship
with a person or a thing
The art and technique of using words effectively to impart information or ideas is -
answer✔Communication
S.O.L.E.R stands for: - answer✔S: Squarely face person
O: open your posture
L: Lean toward sender
E: Establish and maintain eye contact
R: Relax
what active listening technique is used to bring a message into greater focus by getting more
information and identifying what's being communicated, as well as providing a better
understanding? - answer✔Clarifying
What do we never get a second chance to make? - answer✔A first impression
what type of mail consist of items sent within the United States, its territories and possessions
including APOs, FPOs, and the United Nations? - answer✔Domestic Mail
which manual sets forth the policies, regulations, and procedures governing domestic mail
services? - answer✔Domestic Mail Manual (DMM)
what are the 6 shipping services the USPS offers? - answer✔Priority Mail Express, Priority,
First Class, Retail Ground, Parcel Return Service, International Mail
which class of mail offers expedited service for mailable matter and has a money back
guarantee? - answer✔Priority Mail Express
which premier shipping service has guaranteed 1 or 2 day delivery, 365 days a year and includes
$100 insurance? - answer✔Priority Mail Express
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