RAMEXAM22 - Ram Expert Exam
Premium Ram Delivery Questions with
Verified Solutions
What is a key step in preparing a RAM vehicle for delivery?
A key step in preparing a RAM vehicle for delivery is conducting a thorough pre-delivery
inspection to ensure all systems and features are functio...
What is a key step in preparing a RAM vehicle for delivery?
✔✔ A key step in preparing a RAM vehicle for delivery is conducting a thorough pre-delivery
inspection to ensure all systems and features are functioning properly.
What should you confirm before delivering a RAM vehicle to a customer?
✔✔ Before delivering a RAM vehicle to a customer, you should confirm that all necessary
paperwork, including registration and warranty documents, is completed and provided.
What is the purpose of a vehicle walk-around during delivery?
✔✔ The purpose of a vehicle walk-around during delivery is to familiarize the customer with the
vehicle’s features, functions, and any specific operating instructions.
What should be done if a customer has questions about the RAM vehicle’s features during
delivery?
✔✔ If a customer has questions about the RAM vehicle’s features during delivery, you should
provide clear and accurate explanations and demonstrate how to use the features as needed.
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, Why is it important to check for any cosmetic or functional issues before delivery?
✔✔ It is important to check for any cosmetic or functional issues before delivery to ensure the
vehicle meets quality standards and to address any concerns before the customer takes
possession.
How should you handle any discrepancies found during the pre-delivery inspection?
✔✔ Any discrepancies found during the pre-delivery inspection should be documented and
resolved promptly, either by scheduling necessary repairs or notifying the service department.
What is the recommended approach for discussing vehicle maintenance with a customer?
✔✔ The recommended approach for discussing vehicle maintenance with a customer is to
provide a clear overview of the maintenance schedule, including recommended service intervals
and basic care tips.
What documentation should be reviewed with the customer during the vehicle delivery?
✔✔ During the vehicle delivery, you should review the owner's manual, warranty information,
and any service agreements with the customer to ensure they understand their coverage and
responsibilities.
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