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OSCM 373 Midterm questions with 100% correct answers already passed
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OSCM 373 Midterm questions with 100% correct answers already passed
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OSCM 373 MidtermOperations Management - correct answer ✔✔the set of activities that create value in the form of goods
and services by transforming inputs into outputs
OM Strategic Decisions - correct answer ✔✔1. design of goods & services
2. managing quality & statistical process control
3. process & capacity strategies
4. location strategies
5. layout strategies
6. human resources, job design, & work measurement
7. supply chain management
8. inventory management
9. scheduling
10. maintenance
units produced / input used - correct answer ✔✔labor productivity (single factor)
output / (labor + material + energy + capital + misc.) - correct answer ✔✔multifactor productivity
Process Strategies - correct answer ✔✔1. Process focus
2. Repetitive focus
3. Product focus
4. Mass customization
process focused - correct answer ✔✔a production facility organized around processes to facilitate low-
volume, high-variety production
, Repetitive Focus - correct answer ✔✔Facilities often organized as assembly lines
Product Focus - correct answer ✔✔Facilities are organized by product
High volume but low variety of products
Long, continuous production runs enable efficient processes
Typically high fixed cost but low variable cost
Generally less skilled labor
mass customization - correct answer ✔✔rapid, low-cost production that caters to constantly changing
unique customer desires
crossover chart - correct answer ✔✔three alternative processes compared on a single chart
flowchart - correct answer ✔✔A schematic or drawing of the movement in time, cost, or customer value
Time-Function Mapping - correct answer ✔✔a modified flowchart with time added on the horizontal
axis
process chart - correct answer ✔✔use symbols, time, and distance to provide an objective and
structured way to analyze and record the activities that make up a process
Value Stream Mapping - correct answer ✔✔takes an expanded look at where value is added (& not
added) in the entire production process including the supply chain
Service Blueprinting - correct answer ✔✔A process analysis technique that focuses on the customer and
the provider's interaction with the customer
Types of Layouts - correct answer ✔✔1. office layout
2. retail layout
3. warehouse layout
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