CCEP Certification Chapter 4. Tailoring
Your Compliance Program
The three C's of communication - answer Clear, concise and creative
What is the most important communication device? - answer Open-door policy
What are the three items that should be reviewed annually? - answer Compliance plan,
polices and procedures
What are the three measures of effectiveness? - answer1. Structure
2. Process
3. Outcome
Structure (as a measure of effectiveness) - answer Capacity of an organization to
provide services, including staffing levels, policies and procedures
Process (as a measure of effectiveness) - answer Performance measures or the
manner in which business is conducted
Outcome (as a measure of effectiveness) - answer Observable, measurable results
Your Compliance Program
The three C's of communication - answer Clear, concise and creative
What is the most important communication device? - answer Open-door policy
What are the three items that should be reviewed annually? - answer Compliance plan,
polices and procedures
What are the three measures of effectiveness? - answer1. Structure
2. Process
3. Outcome
Structure (as a measure of effectiveness) - answer Capacity of an organization to
provide services, including staffing levels, policies and procedures
Process (as a measure of effectiveness) - answer Performance measures or the
manner in which business is conducted
Outcome (as a measure of effectiveness) - answer Observable, measurable results
