Exam (elaborations)
ISQS 3344 Exam 1 Questions And Answers With Complete Real Solutions 2024
- Course
- Institution
ISQS 3344 Exam 1 Questions And Answers With Complete Real Solutions 2024
[Show more]
Content preview
ISQS 3344 Exam 1 Questions And AnswersWith Complete Real Solutions 2024
What .don't .mangers .do? .- .correct .answer.cost .accounting, .corporate .finance, .marketing
Productivity .is .measured .in .- .correct .answer.GDP .growth
Productivity .is .- .correct .answer.output/input
government .reports .measure .- .correct .answer.changes .in .productivity .from .month .to
.month
trends .in .OM .- .correct .answer.product .variety .and .mass .customization
What .is .not .a .challenge .in .OM .- .correct .answer.mass .production
________ .is .the .most .common .measure .of .competitiveness .of .a .country. .- .correct
.answer.Productivity
How .important .is .a .country's .competitiveness? .- .correct .answer.Very .important, .if .you
.value .standard .of .living
When .a .customer .interacts .with .a .service .provider, .this .is .called .a .__________ .- .correct
.answer.•Service .encounter
bServices .constitute .what .% .of .western .economies? .- .correct .answer.•80%
•Health .care, .education, .insurance, .banking, .retail,
Services .cannot .be .stored .as ._____ .for .future .sale .- .correct .answer.•Inventory
Can .patents .be .used .to .protect .services? .- .correct .answer.no
A .service .encounter .is .also .a ._______ .- .correct .answer.•Moment .of .truth
_____ .are .statements .of .who .we .are .and
,what .market .spaces .we .play .in .- .correct .answer.Mission .statements
_______ .are .statements .of .what .we .want .to .become, .where .we .want .to .go .- .correct
.answer.Vision .statements
5 .competitive .prioties .- .correct .answer.cost, .time, .quality, .innovation, .flexibility
who .competes .on .flexibility .- .correct .answer.national .bicycle, .Anderson .window
time .and .quality? .- .correct .answer.amazon
cost? .- .correct .answer.Walmart .and .southwest
Today .the .emphasis .(obsession) .in .not .on .functions .but ._____ .- .correct
.answer.processes
Name .four .PROCESS .(OPERATIONS) .types .- .correct .answer.-project, .job .shop, .flow
.shop .(mass .production,) .continuous .flow .(continuous .production)
competes .on .innovation .and .quality .- .correct .answer.apple
Which .of .these .are .low-volume, .which .are .high .volume .- .correct .answer.projects- .low
continuous .flow-highest
What .is .meant .by .a .core .competence .- .correct .answer.A .process .that .aligns .with .the .way
.you .add .value .in .the .marketplace
make .to .order .- .correct .answer.custom
maket .to .stock .- .correct .answer.standard
assembled .order .- .correct .answer.a .few .options
Competing .On .Cost .- .correct .answer.Eliminate .all .waste
bInvest .in
•updated .facilities .& .equipment
•streamlining .operations
•training .& .development
bExamples
•Walmart
•Southwest .Airlines
Competing .On .Quality .- .correct .answer.Please .the .customer
•Understand .customer .attitudes .toward .and .expectations .of .quality
•Example
Ritz-Carlton .Hotels
, Competing .On .Flexibility .- .correct .answer.bProduce .wide .variety .of .products
bIntroduce .new .products .quickly
bModify .existing .products .quickly
bRespond .to .customer .needs
bExample
•Anderson .Windows
•Custom .Foot .Shoe .Store
•National .Bicycle .Industrial .company
Competing .On .Speed .- .correct .answer.bFast .moves
bFast .adaptations
bTight .linkages
bExample: .Dell
bAnother .example: .Walmart's .cross-docking
Competing .on .Innovation .- .correct .answer.bUsing .new .technologies .in .news .ways
bRemoving .what .does .not .constitute .value-added .content
Service .Operations .- .correct .answer.•Professional .service, .service .shop, .mass .service,
.service .factory
mass .service .- .correct .answer.finance, .retail
service .factory .- .correct .answer.electricity .airlines
professional .service .- .correct .answer.accounting, .lawyer
service .shop .- .correct .answer.school
•Projects .- .correct .answer.•Large-scale, .customized .initiatives .that .consist .of .smaller
.tasks .and .activities .that .must .be .coordinated .and .completed .to .finish .on .time .and .within
.budget
•Job .shops .- .correct .answer.•Organized .around .particular .types .of .general-purpose
.equipment .that .are .flexible .and .capable .of .customizing .work .for .individual .customers
•Flow .shops .- .correct .answer.•Organized .around .a .fixed .sequence .of .activities .and
.process .steps .to .produce .a .limited .variety .of .similar .goods .or .services
•Observed .in .assembly .lines
•Continuous .flows .- .correct .answer.•Create .highly .standardized .goods .or .services
.continuously .in .very .high .volumes
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller RANKGRADES. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now