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ISQS 3344 Exam 1 Questions And Answers With Complete Real Solutions 2024
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ISQS 3344 Exam 1 Questions And Answers With Complete Real Solutions 2024
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ISQS 3344 Exam 1 Questions And AnswersWith Complete Real Solutions 2024
What .don't .mangers .do? .- .correct .answer.cost .accounting, .corporate .finance, .marketing
Productivity .is .measured .in .- .correct .answer.GDP .growth
Productivity .is .- .correct .answer.output/input
government .reports .measure .- .correct .answer.changes .in .productivity .from .month .to
.month
trends .in .OM .- .correct .answer.product .variety .and .mass .customization
What .is .not .a .challenge .in .OM .- .correct .answer.mass .production
________ .is .the .most .common .measure .of .competitiveness .of .a .country. .- .correct
.answer.Productivity
How .important .is .a .country's .competitiveness? .- .correct .answer.Very .important, .if .you
.value .standard .of .living
When .a .customer .interacts .with .a .service .provider, .this .is .called .a .__________ .- .correct
.answer.•Service .encounter
bServices .constitute .what .% .of .western .economies? .- .correct .answer.•80%
•Health .care, .education, .insurance, .banking, .retail,
Services .cannot .be .stored .as ._____ .for .future .sale .- .correct .answer.•Inventory
Can .patents .be .used .to .protect .services? .- .correct .answer.no
A .service .encounter .is .also .a ._______ .- .correct .answer.•Moment .of .truth
_____ .are .statements .of .who .we .are .and
,what .market .spaces .we .play .in .- .correct .answer.Mission .statements
_______ .are .statements .of .what .we .want .to .become, .where .we .want .to .go .- .correct
.answer.Vision .statements
5 .competitive .prioties .- .correct .answer.cost, .time, .quality, .innovation, .flexibility
who .competes .on .flexibility .- .correct .answer.national .bicycle, .Anderson .window
time .and .quality? .- .correct .answer.amazon
cost? .- .correct .answer.Walmart .and .southwest
Today .the .emphasis .(obsession) .in .not .on .functions .but ._____ .- .correct
.answer.processes
Name .four .PROCESS .(OPERATIONS) .types .- .correct .answer.-project, .job .shop, .flow
.shop .(mass .production,) .continuous .flow .(continuous .production)
competes .on .innovation .and .quality .- .correct .answer.apple
Which .of .these .are .low-volume, .which .are .high .volume .- .correct .answer.projects- .low
continuous .flow-highest
What .is .meant .by .a .core .competence .- .correct .answer.A .process .that .aligns .with .the .way
.you .add .value .in .the .marketplace
make .to .order .- .correct .answer.custom
maket .to .stock .- .correct .answer.standard
assembled .order .- .correct .answer.a .few .options
Competing .On .Cost .- .correct .answer.Eliminate .all .waste
bInvest .in
•updated .facilities .& .equipment
•streamlining .operations
•training .& .development
bExamples
•Walmart
•Southwest .Airlines
Competing .On .Quality .- .correct .answer.Please .the .customer
•Understand .customer .attitudes .toward .and .expectations .of .quality
•Example
Ritz-Carlton .Hotels
, Competing .On .Flexibility .- .correct .answer.bProduce .wide .variety .of .products
bIntroduce .new .products .quickly
bModify .existing .products .quickly
bRespond .to .customer .needs
bExample
•Anderson .Windows
•Custom .Foot .Shoe .Store
•National .Bicycle .Industrial .company
Competing .On .Speed .- .correct .answer.bFast .moves
bFast .adaptations
bTight .linkages
bExample: .Dell
bAnother .example: .Walmart's .cross-docking
Competing .on .Innovation .- .correct .answer.bUsing .new .technologies .in .news .ways
bRemoving .what .does .not .constitute .value-added .content
Service .Operations .- .correct .answer.•Professional .service, .service .shop, .mass .service,
.service .factory
mass .service .- .correct .answer.finance, .retail
service .factory .- .correct .answer.electricity .airlines
professional .service .- .correct .answer.accounting, .lawyer
service .shop .- .correct .answer.school
•Projects .- .correct .answer.•Large-scale, .customized .initiatives .that .consist .of .smaller
.tasks .and .activities .that .must .be .coordinated .and .completed .to .finish .on .time .and .within
.budget
•Job .shops .- .correct .answer.•Organized .around .particular .types .of .general-purpose
.equipment .that .are .flexible .and .capable .of .customizing .work .for .individual .customers
•Flow .shops .- .correct .answer.•Organized .around .a .fixed .sequence .of .activities .and
.process .steps .to .produce .a .limited .variety .of .similar .goods .or .services
•Observed .in .assembly .lines
•Continuous .flows .- .correct .answer.•Create .highly .standardized .goods .or .services
.continuously .in .very .high .volumes
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