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Salesforce Admin Certification Exam Questions and Answers
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Salesforce Admin Certification Exam Questions and Answers
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Salesforce Admin Certification ExamQuestions and Answers
Which schedule type can be defined for a product? - Correct Answers -Quantity
Revenue
How can a sales user relate an opportunity to a campaign? - Correct Answers -Use the
campaign influences related list on the opportunity
Select the primary campaign source for the opportunity
Universal Containers set the Organization-Wide Defaults for accounts to public
read/write. The sales management team is importing a new set of account records and
needs to limit access to them. Access should be restricted to the account owner and
members of a public group. How can this be accomplished? - Correct Answers -Update
the organization - wide defaults for accounts to private and create a sharing rule for the
group.
Universal Containers is capturing a percentage discount directly on an opportunity
record. Sales management needs to include the discounted opportunity amount in
pipeline reports. How can the system administrator make the discounted amount
available? - Correct Answers -Create a formula field to calculate the discounted amount
Which setting can a system administrator control in the Salesforce user interface?
(Choose 3) - Correct Answers -Enable enhanced list views
Enable hover details
Enable spell checker
Sales Managers need to view and report on sales revenue across an entire company
without having access to a custom object that tracks personal time-off request. Which
permission should a system administrator enable in a custom profile to meet this
requirement in a private sharing model? - Correct Answers -View All for Opportunities
Universal Containers has set the organization-wide default settings for accounts to
private. Amy and bob are on separate sales teams, but are assigned to the same role in
the hierarchy. Amy is a member of the "Sales West" public group and needs access to
all accounts owned by Bob, a member of the "Sales East" group. How would an
,administrator grant Amy access to only Bob's accounts? - Correct Answers -Add Amy to
Bob's default account team
Which record type can be updated when converting a lead - Correct Answers -An
existing opportunity record
An existing account record
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The
user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the
application should the user expect? - Correct Answers -The user will be logged out and
any unsaved work in progress will be lost
Which functionality is available when customizing tasks? - Correct Answers -Record
types can be created for tasks
Validation rules can be created for tasks
What can an administrator assign to both Ideas and Answers? - Correct Answers -
Categories
________ are read-only on record detail pages
and ______ can reference fields on a parent object - Correct Answers -Formula Fields
_________ can be used when manually sharing a record
and can be used in sharing rules - Correct Answers -Public Groups
Universal Technology sells software and consulting services. The software sales team
uses a different set of sales stages than the consulting services team. How can a
system administrator set up the process? - Correct Answers -Create a record type for
each sales process and assign it to the appropriate profiles
Create a unique list of opportunity stage picklist values for each sales process
A system administrator at Universal containers incorrectly imported a set of records and
needs to remove them from Salesforce. Which tool should the administrator use to
complete the task? - Correct Answers -Mass Delete and Data Loader
A user receives an error message when attempting to login to Salesforce. What is the
first step the Salesforce administrator should take to troubleshoot the problem? -
Correct Answers -View the login history
What determines whether a user can create a new record using a specific record type?
- Correct Answers -Profile
Universal Finance has segmented its customer base into two categories: High Wealth
and Retirement. High Wealth accounts should be visible to High Wealth Sales team
members only. Retirement accounts should be visible to all sales users. How can a
system administrator meet this requirement? - Correct Answers -Set the organization-
,wide default sharing to private and create a sharing rule to share Retirement accounts
with all Sales users
__________ must be enabled by an administrator and
It is available to users without a mobile license - Correct Answers -Mobile Metlife
A marketing user has received a file of leads to import into Salesforce. What is the best
way to avoid duplicating records? - Correct Answers -Import Wizard
Which functionality is available when enhanced lists are enabled? - Correct Answers -
Create new records from a list view
Edit multiple records directly from a list view
A marketing manager needs to view summary metrics across a set of related
campaigns. How can this be accomplished? - Correct Answers -Create a campaign
hierarchy and include the related campaigns
What does the report type determine when a new report is created? - Correct Answers -
The fields available
The object included
The default columns
with ______ you can View a list of files shared with a Chatter group
and Post files from a Salesforce Content library to a Chatter feed - Correct Answers -
Chatter files
Universal Containers populates the industry field on each account record. The Vice
president of sales would like the industry information on related opportunity records and
updated when the value is updated on the account record. How can a system
administrator meet his requirement? - Correct Answers -Create two separate lead
process and record types
How can a System Administrator restrict users from viewing certain fields in list views,
searches and reports? - Correct Answers -Set the field to hidden on the user profile
________ can be filtered using AND, OR and NOT filters
________ can be filtered by record ownership - Correct Answers -List views
Universal Containers outsources its first tier of customer support to a partner. What can
be used to identify all individuals who contribute to resolving a case? - Correct Answers
-Case Teams
What should be used to control a user's ability to view a dashboard? - Correct Answers
-Source Report folder access
Dashboard folder access
, What is a capability of the content delivery feature of Salesforce Content? - Correct
Answers -Generates URLs for content files
Makes content available to recipients within and outside of Salesforce
Track how often content is viewed if downloaded
Universal Containers pushes an account number from an external accounting system
into Salesforce. Sales users must be able to view the account number in Salesforce, but
must not be able to modify it under any circumstances. How can a system administrator
meet this requirement? - Correct Answers -Set the field-level security for account
number to visible and read only for the sales user profile
When are workflow rules evaluated based on the order of execution? - Correct Answers
-After validation rules
After assignment rules
Which functionality is available when using the data export service? - Correct Answers -
Schedule a recurring export
Include attachments
Which tool can automatically prevent duplicate records? - Correct Answers -Import
Wizard
Which statement about record types is true? - Correct Answers -Record types can be
used to define picklist values available for a given field
The ability to create records of a specific record type is determined by the profileQ35
What automatically occurs when a custom field is deleted? - Correct Answers -The field
history tracking data is deleted
The field is removed from the associated page layouts
What is required to make a user an approver in the approval process? - Correct
Answers -The user must have read permission for the object in the approval process
How can a system administrator add users to a Salesforce organization using Chatter
Free? - Correct Answers -Create users in the organization and assign them a chatter
free license
Enable invites to allow users to invite others within specified email domains
Sales management at Universal Containers is requesting better visibility into specific
types of sales deals. They need to be notified when opportunities worth a large amount
are close to closing. They would also like to receive a list of opportunities that are still
open past the close date. Which feature can a system administrator use to accomplish
this? - Correct Answers -Opportunity update reminders
Big deal alerts
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