Salesforce Administrator
Certification Exam Questions and
Answers
What are the four user licenses? - Correct Answers -Salesforce, Chatter External,
Chatter Free, Identity
What are the Salesforce default company settings? - Correct Answers -PST USD and
English
What is the identity license connected to? - Correct Answers -The experience site or
portal
What are the two ways to restrict access to data in Salesforce? - Correct Answers -
Profile and Org Wide Defaults
How does Salesforce set access at the org level? - Correct Answers -Trusted IP
Ranges, Login IP Ranges, Login Hours
What two org access components are set at the profile level? - Correct Answers -Login
IP Ranges and Login Hours
What org access component is set at the org level? - Correct Answers -Trusted IP
Ranges
What license do you need to access data in Salesforce that you do and don't own? -
Correct Answers -Salesforce
How does Salesforce evaluate access? (three levels) - Correct Answers -License,
profile, permission set
What is the way to restrict access to an object? - Correct Answers -Org Wide Defaults
What are the three key org wide default settings for record access? - Correct Answers -
Private, Public Read, Public Read Write Transfer
Where is the CRED set in Salesforce? - Correct Answers -On the profile and permission
set
What does CRED stand for? - Correct Answers -Create, Read, Edit, Delete
, What does CRED define? - Correct Answers -The things you can do with an object as
defined on the profile
True or False: Ownership is shared vertically with role hierarchy sharing - Correct
Answers -True
How might you define role hierarchy? Vertical or Horizontal Sharing? - Correct Answers
-Vertical (Up and down the role hierarchy)
How might you define sharing rules? Vertical or horizontal? - Correct Answers -
Horizontal (within the same level of the hierarchy)
What are the "horizontal" and "vertical" ways of record sharing? - Correct Answers -Role
Hierarchies and Sharing Rules
What objects can Teams sharing be used on? - Correct Answers -TACO - Accounts,
Cases, Opportunities
True or False: Field level security still allows access to the field data in reports. - Correct
Answers -False
True or False: Page Layout allows field data to be accessed in reports. - Correct
Answers -True
Which option suppresses data access: Field Level Security or Page Layout? - Correct
Answers -Field Level Security
What security feature allows you to specify a name in your org URLs? - Correct
Answers -My Domain
What are the object permissions on the profile that allow you to bypass org wide
defaults? - Correct Answers -View All and Modify All
What does the profile determine? - Correct Answers -what you can see and what you
can do
True or False: Standard profiles can be edited. - Correct Answers -False
True or False: Standard profiles can be deleted - Correct Answers -False
Where are the login hours set? - Correct Answers -On the profile
Where are feature licenses set? - Correct Answers -On the user record
Where are the login IP ranges set? - Correct Answers -On the profile
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