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WGU C715 ORGANIZATIONAL BEHAVIOR EXAM LATEST 2024-
2025 EXAM AND PRACTICE TEST COMPLETE 220 QUESTIONS
AND CORRECT DETAILED ANSWERS
WGU C715 ORGANIZATIONAL BEHAVIOR EXAM
A process of making decisions by constructing simplified models that extract the essential
features from problems without knowing their complexity is known as?
bounded reality
A strong culture should reduce employee turnover because it results in?
cohesiveness and organizational commitment
A theory that states achievement, power and affiliation are three important needs that help
explain motivation
McClelland's theory of needs (need for power, need for achievement, need for affiliation)
A version of self-determination theory which holds that allocating extrinsic rewards for
behavior that had been previously intrinsically rewarding tends to decrease the overall level
of motivation if the rewards are seen as controlling
Cognitive evaluation
Abilities of members, personality, allocating roles, diversity, cultural differences, size of
teams, member preferences are what component of teams?
composition
According to Fred Luthans and his associates, managers involved in traditional management
activities undertook which of the following tasks?
A) motivating
B) socializing
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C) decision making
D) training
E) politicking
decision making
According to the attribution theory of leadership, a person aiming to be a leader has to what?
shape the perception that he or she could be a good leader
According to the Fiedler contingency model, high managerial control is characterized by?
high task structure, good leader-member relationships, strong position power
According to the interactionist view, what type of conflict supports the goals of the group and
improves its performance?
Functional
Among all Big 5 personality traits, which one is most consistently related to job
performance?
conscientiousness
when we observe someone's behavior, we attempt to determine whether it was caused by
internal or external factors
attributional theory
Big 5 Personality Traits
Openness, Conscientiousness, Agreeableness,
Extroversion, Emotional stability.
Common goals, specific goals, team efficacy, mental models, conflict and social loafing are
what components of team?
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process
Conflict is dysfunctional when it?
Reduce group cohesivness
Culture is most likely to be a liability when?
The environment is dynamic (fast moving, rapid change).
attributing behavior to the person's disposition and traits (internal)
dispositional attribution
Five steps of negotiation process?
1. Preparation and planning
2. Definition of ground rules
3. Clarification and justification
4. Bargaining and problem solving
5. Closure and implementation
Five-Stage Model of Group Development
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
For process conflict to be kept productive, it must be kept?
low
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Helen, a high school teacher, wants her students to actively participate more in class.She has
decided to use reinforcement theory to get the required results. What can she do to get them
to participate more?
She is going to give students extra credit when
they contribute.
what is determined at time of conception?
hereditary
How do you create a positive organizational culture?
building on employee strengths, rewards more than it punishes, emphasizes individual vitality
and growth.
How do you improve performance evaluations?
Use multiple evaluators, evaluate selectively, train evaluators, provide employee with due
process
How is culture transmitted in an organization?
stories, rituals, material symbols, and
language
How to create an ethical culture in an organization?
high in risk tolerance, low to moderate in aggressiveness, and focuses on means as well as
outcomes
If a manager uses critical incidents as a method of performance evaluation, then
________.
A) the employees generally receive poor ratings
B) the evaluator's writing skills become the determining factor of the evaluation
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