HCM Exam 1 Ch 1-8 Questions &
Answers 2024/2025
6 Primary Functions of HCM? - ANSWERSPlanning, Organizing, Staffing, Controlling, Directing, &
Decision-Making
What is HCM Function 1. Planning? - ANSWERSDirection, setting priorities, determine performance
targets (strategy, performance monitoring, customer service)
What is HCM Function 2. Organizing? - ANSWERSOverall design of the organization, providing structure,
thinking globally.
Organizational behavior (OB), culture walk (artifacts, disposed values, [2020 plan], underlying
assumptions
What is HCM Function 3. Staffing? - ANSWERSHire/fire, scheduling & budgets
What is HCM Function 4. Controlling? ANSWER - ANSWERSManage their performance & take corrective
action to increase performance, holding people accountable (disciplinary action)
What is HCM Function 5. Directing? - ANSWERSInitiating action through leadership, motivation &
communication
What is HCM Function Decision-Making? - ANSWERSCritical thinking, problem solving
What are the 3 Levels of Management? (Focus Managers have in Decision-Making) - ANSWERS1. Self-
Management
2. Unit/Team Management
3. Organizational Management
, Define Level of Management: Self-Management - ANSWERSHow can you manage these functions?,
maintain positive attitude, being responsive & following through with people
Define Level of Management: Unit/Team Management - ANSWERSManage others in effectively
completing the work through task interdependence
Define Level of Management: Organizational Management - ANSWERSMake organizational decisions,
managers working together as part of the larger organization
Efficiency vs. Effectiveness - ANSWERSEfficiency- are things done right?
Effectiveness- are the right things being done?
Define Leaders - ANSWERSMore external to the organization, inspires, a trait, create policy/plan, create
shared purpose, empathetic, embrace diversity (Ex. health policy laws, government, financial
stakeholders)
Define Managers - ANSWERSMore internal to the organization, a title, enforce plans, day-to-day
operations, can be leaders (Ex. administration professionals, operations, management focus)
List Managers Overall Competencies - ANSWERSStaffing personnel, assuring patient-centered practices,
controlling resources, supervising the service provided, overseeing adherence to regulations,
counseling/developing employees, managing operations
List & Define Leadership Competencies - ANSWERS•Overall: establishing mission, setting
vision/direction, motivating stakeholders, effective spokesperson, determining strategies for the future,
transforming organization, networking
•Functional & Technical: knowledge of business/business actions, strategic vision, decision
making/quality, managerial ethics & values, problem solving, systems thinking, governance
