ISQS Exam (Quiz+tophat) Questions and
Answers with Complete Solutions | 2024-2025
All of the above - ANSWER A business's stakeholders, whose conflicting
perspectives cause ethical and social dilemmas, include
Creating the company income statement - ANSWER All of the following
decisions fall within the scope of operations management EXCEPT for
The identification of customers' wants and needs - ANSWER An operations
manager is NOT likely to be involved in:
Preparing employee schedules - ANSWER An operations task performed at
Hard Rock Café is:
all of the above - ANSWER At Hard Rock Café, tasks that reflect operations or
operations management include:
None of these are exceptions, ie all are current challenges. - ANSWER Current
challenges in operations management include all of the following EXCEPT:
Ninteenth century, interchangeable parts. - ANSWER Eli Whitney, in the ____,
provided the foundations for ____ in operations management
False - ANSWER "Considers inventory ordering and holding decisions" is within
the strategic operations management decision area of managing quality.
, False - ANSWER A knowledge society is one that has migrated from work based
on knowledge to one based on manual work
False - ANSWER All organizations, including service firms such as banks and
hospitals, have a production function
True - ANSWER Although the number of people employed in manufacturing in
the United States has decreased since 1950, each person is now producing almost
20 times more than in 1950.
True - ANSWER An accounting firm that provides tax services for a company
would be considered to be part of that company's supply chain
True - ANSWER An example of a "hidden" production function is the transfer of
funds between accounts at a bank.
False - ANSWER Because Hard Rock Cafés are themed restaurants, operations
managers focus their layout design efforts on attractiveness while paying little
attention to efficiency
True - ANSWER Competition in the 21st century is no longer between
companies; it is between supply chains.
differentiation, cost leadership, and response - ANSWER According to the
authors, which of the following strategic concepts allow firms to achieve their
missions?
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