Exam (elaborations)
Guest Service Gold Test Questions and Answers 100% Correct | Latest
- Course
- Institution
Guest Service Gold Test Questions and Answers 100% Correct | Latest
[Show more]
Content preview
Guest Service Gold Test Questions and Answers100% Correct | Latest 2024-2025
Allowing your personality to shine through your service is important because? -
ANSWER Guest do not want to talk with someone who sounds stiff
Injecting your personality into your service can make a guest feel that they are? -
ANSWER More important than others
How can you provide each guest with a guest service GOLD® experience? -
ANSWER Look for ways to personalize your service.
If it seem like you are following a script, treating all guests exactly the same,
offering pleasant but predictably identical service, your guest may think the
service you provide is not: - ANSWER personalized.
Your hotel is pet friendly on the third floor only. Stacey, checked into her room and
has severe pet allergies. She calls down to the front desk and complains that cat
hair is everywhere. What should you do? - ANSWER Apologize quickly, make
sure she is feeling ok and get her moved to a clean pet free room
Providing extraordinary service for your guest with disabilities - ANSWER is not
really any different from the same service you provide to all guest
Guest recovery is best described as? - ANSWER Responding quickly to a service
failure
, Which of the statements best reflects the attitude needed to provide outstanding
guest services: - ANSWER I always put myself in the guests shoes when
providing service
Personalized guest service is best described as? - ANSWER Identifying ways to
make guest's experience unique
You should always try to make your business better and raise the quality of service
to guest, you should also look for ways to: - ANSWER Personalize the service
you offer
Being committed to providing outstanding guest service is best described as: -
ANSWER knowing what service guest need without them having to specifically
ask for it
A disability is: - ANSWER any condition, a mental or physical problem that
limits major life activities, a pre-existing condition
Which one provides the best example of an outcome when someone provides
personalized guest services. - ANSWER The guest will feel appreciated and
cared for
Which of the following is the most likely reason for losing guests business? -
ANSWER Guest wasn't happy with their stay at your property due to bad
service.
Connecting with your guests should make them feel all of the following except: -
ANSWER demanding.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77016 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now