WGU C215 Study Guide - FINAL EXAM Questions With Correct Solutions All Verified By An Expert A+ Graded
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Course
WGU C215
Institution
WGU C215
Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures th...
,Total Quality Management (TQM) Philosophy - ANS 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANS Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability
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of the process to complete its necessities.
Six Sigma - ANS A disciplined, data-driven approach and methodology for eliminating defects
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(driving toward six standard deviations between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from product to service.
LO
Design Capacity - ANS The theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - ANS proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
YC
The technique for determining location decisions.
Line Processes - ANS A type of process used to produce a large volume of a standardized
product.
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■ Limited customization and high volume
Batch Processes - ANS A type of process used to produce a small number of products in
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groups or batches based on customer orders or specifications.
■ High customization moderate volume
ST
Project Processes - ANS A type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Continuous Processes - ANS A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
, Bottleneck - ANS Longest task in the process.
Flexible Manufacturing System (FMS) - ANS A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ANS A technique for monitoring the flow of jobs between work centers.
Value-Added - ANS The net increase created during the transformation of inputs into final
outputs.
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Hybrid Layouts - ANS Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
C
- Cell technology layouts.
- Grocery stores use hybrid layouts
LO
Relationship Chart (REL) - ANS Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - ANS The shortest distance between two locations using north-south and
east-west movements.
YC
From-To Matrix - ANS Table that gives the number of trips or units of product moved between
any pair of departments.
Block Plan - ANS Schematic showing the placement of resources in a facility.
D
Mean Observed Times - ANS The average of the observation times for each of the work
elements.
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Normal Time - ANS The mean observed time multiplied by the performance rating factor by the
frequency of occurrence.
ST
Standard Time - ANS The length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and unavoidable
delays.
Just-in-Time (JIT) - ANS A philosophy designed to achieve high-volume production through
elimination of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality management,
and respect for people.
Kanban card - ANS A card that specifies the exact quantity of product that needs to be
produced.
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