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Salesforce Administrator Certification Exam Questions Complete Answers (Verified A Pass)
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Salesforce Administrator Certification Exam Questions Complete Answers (Verified A Pass) The administrator at ABC Company has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Field Update Chatter Post ...

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  • September 20, 2024
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  • 2024/2025
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Salesforce Administrator Certification
Exam Questions Complete Answers
(Verified A Pass)
The administrator at ABC Company has created an approval process for time off
requests. Which two automated actions are available to be added as part of the
approval process?
Field Update
Chatter Post
Auto launched Flow
Email Alert - Answers -Field Update
Email Alert

Support agents at ABC Company are spending too much time finding resources to
solve cases. The agents need a more efficient way to find documentation and similar
cases from the Case page layout. How should an administrator meet this requirement?
Create a custom object to capture popular case resolutions.
Use an interview flow to capture Case details.
Direct users to Global Search to look for similar cases.
Configure Knowledge with articles and data categories. - Answers -Configure
Knowledge with articles and data categories.

XYZ Company has a new flow that automatically sets the field values when a new
account is created. That the flow is launched by a process, But the flow is not working
properly. What should an administrator do to identify the problem?
Use the native debug feature in the flow builder.
Review debug logs with the login level
View the setup audit Trail and review for errors.
Setup Email logs and review the send error log - Answers -Use the native debug
feature in the flow builder.

ABC Company offers amazing experiences for all of its employees. The Employee
engagement committee wants to post updates while restricting other employees from
posting. What should the administrator create to meet this request?
Chatter Stream.
Chatter Broadcast Group
Chatter Recommendations
Chatter Unlisted Group - Answers -Chatter Broadcast Group

When users log in to Salesforce via the user interface, which two settings does the
system check for authentication? Choose 2 answers
The user's Two-Factor Authentication for API Logins permission

, The role IP address restrictions - this will prompt for verification code if not in the IP
address
The user's profile login hours restrictions
The user's Two-Factor Authentication for User Interface Logins permission - Answers -
The user's Two-Factor Authentication for API Logins permission
The user's Two-Factor Authentication for User Interface Logins permission

An Administrator at WXY Company wants an easier way to assign an agent capacity
and skill set. Which feature should the administrator enable to meet this requirement?
Knowledge Management.
Omni-Channel
Escalation Rules
Territory Management. - Answers -Omni-Channel

ABC Company wants to assist users with a guided expense report process to simplify
submissions, routing, and authorizations. Which two tools should an administrator use
to build this solution? Choose 2 answers
Validation Rule
Flow Builder
Approval Process
Quick Action - Answers -Flow Builder
Approval Process

The administrator at BCD Company has a screen flow that helps users create new
leads. When the lead source is "Search Engine", the administrator needs to require the
user to choose a specific search engine from a picklist. If the lead source is not "Search
Engine", this picklist should be hidden. How should the administrator complete this
requirement?
Assign a decision element to direct the user to a second screen to hold a specific
search engine only when a lead source is "Search Engine".
Use an assignment element, one for when lead source is "Search Engine" and one for
everything else.
Create a picklist for a specific search engine, and set conditional visibility so that it is
only shown when lead source is "Search Engine".
Configure a picklist for specific search engine, and use a validation rule to conditionally
show only when lead source is "Search Engine" - Answers -Assign a decision element
to direct the user to a second screen to hold a specific search engine only when a lead
source is "Search Engine".

ABC Company need to be able to show different picklist values for sales and marketing
users.Which two options will meet this requirement? Choose 2 answer
One page layout, two record types, one picklist
Two page layouts, one record type, two picklists
Two permission sets, one record type, one picklist
One record type, two profiles, one picklist - Answers -One page layout, two record
types, one picklist

,Two page layouts, one record type, two picklists

BCD Company has two sales teams, Sales team A and Sales team B. Each team has
their own role in the role hierarchy. Both roles are subordinates of the same Manager
role. How Should the administrator share records owned by sales team A with Sales
team B?
Hierarchical sharing
Use Manual sharing
Criteria based sharing
Owner based sharing - Answers -Owner based sharing

The service manager at ABC Company wants to let customers know that they have
received their cases via email and their websites. Medium-priority and high-priority
cases should receive different email notifications than low-priority cases. The
administrator has created three email templates for this purpose. How should an
administrator configure this requirement?
Include three assignment rules that fire when cases are created. Add a filter for case
priority. Select the appropriate email template for each rule.
Add three auto-response rules. Configure one rule entry criteria for each rule and set a
filter for case priority. Select the appropriate email template for each rule entry.
Configure one workflow rule that fires when cases are created. Add a filter for case
priority. Select the appropriate email template for the rule.
Create one auto-response rule. Configure three rule entry criteria and set a filter for ca -
Answers -Create one auto-response rule. Configure three rule entry criteria and set a
filter for case priority. Select the appropriate email template for each rule entry

An Administrator at XYZ Company wants an easier way to assign an agent capacity and
skill set.Which feature should the administrator enable to meet this requirement?
Knowledge Management.
Omni-Channel
Escalation Rules
Territory Management. - Answers -Omni-Channel

The administrator at ABV Company has a Custom picklist field on Lead, Which is
missing on the Contact when leads are converted.Which two items should the
administrator do to make sure these values are populated? Choose 2 answers
Create a custom picklist field on Contact.
Update the picklist value with a validation rule.
Map the picklist field on the Lead to the Contact.
Set the picklist field to be required on the Lead Object. - Answers -Create a custom
picklist field on Contact.
Map the picklist field on the Lead to the Contact.

XYZ Company has a custom quick action on Account that creates a new Case. How
should an administrator make the quick action available on the Salesforce mobile app?
Create a custom Lightning App with the action.

, Modify compact Case page layout to include the action.
Include the action in the Salesforce Mobile Navigation menu.
Add the Salesforce Mobile and Lightning Experience action to the page layout. -
Answers -Add the Salesforce Mobile and Lightning Experience action to the page
layout.

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen
should be launched. Which automation tool should an administrator use to build this
discount calculator screen?

Flow Builder
Workflow Rule
Platform Event
Process Builder - Answers -Flow Builder

An administrator at BCD Company has been asked to prevent users from accessing
Salesforce from outside of their network. What are two considerations for this
configuration? Choose 2 answers
Ip address restrictions are set on the profile or globally for the org.
Users can change their password to avoid login IP restrictions.
Enforce login ip ranges on every request must be selected to enforce ip restrictions
Single sign-on will allow users to log in from anywhere. - Answers -Ip address
restrictions are set on the profile or globally for the org.
Enforce login ip ranges on every request must be selected to enforce ip restrictions

The marketing director at XYZ Company has requested that the budget field is
populated in order for the Lead Status field to be marked as qualified. What tool should
the administrator use to fulfill this request?
Lead Conversion
Require Field.
Workflow Rule
Validation Rule - Answers -Validation Rule

ABC Company is working on a better way to track its product shipments utilizing
Salesforce. Which field type should an administrator use to capture coordinates?
Geolocation
Geofence
Custom address -
External lookup - Answers -Geolocation

BCD Company introduced a new product and wants to track all associated cases that
get logged. They are looking for an automated solution that would give the product's two
lead engineers read/write access to all new cases that reference the new product.What
should an administrator do to satisfy this requirement?
Create an auto-response rule and a public group
Create a queue and a criteria-based sharing rule.

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