Exam (elaborations)
Operations and Supply Chain Management Exam 1 QUESTIONS AND ANSWERS
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Operations and Supply Chain Management Exam 1 QUESTIONS AND ANSWERS
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1-78 of 78The practice of building service activities into products to create additional value for
the customer.
Many firms offer a combination of goods and services.
Products are supported by services such as warranties and training.
Services are enhanced through the inclusion of products.
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, Product-Service Bundling
Plant manager: Call center manager, Business process improvement analyst
Hospital administrator:
Supply chain manager, Lean improvement manager, Facilities manager
Branch manager:
Purchasing manager, Project manager, Chief operating officer
Department store manager:
Quality control manager, Production control analyst
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Know the potential career opportunities in operations and supply chain
management
Productivity measures are used to ensure that the firm makes the best use of its
resources.
Since these are relative measures, they are meaningful only if they are compared to
something else. Often, the comparison is to another company.
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Evaluate productivity in operations and supply chain management.
A type of forecast in which data relating to past demand are used to predict future
demand.
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Time Series Analysis
The mean absolute deviation divided by the average demand; the average error
expressed as a percentage of demand.
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Mean Absolute Percent Error (MAPE)
The ability to meet current resource needs without compromising the ability of future
generations to meet their needs.
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Sustainability
Term used to the set of concepts relating to JIT and TQC.
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Lean Manufacturing
Planning: consists of the processes needed to operate an existing supply chain
strategy.
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