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Wellcare Mastery Exam Latest 2024 Questions and Answers Verified Solutions 2024/2025
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Wellcare Mastery Exam Latest 2024 Questions and Answers Verified Solutions 2024/2025
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Wellcare Mastery Exam-.pdf file:///C:/Users/HP/Desktop/New%20Conver/Wellcare%20Mastery%Wellcare Mastery Exam
1. Brokers/Agents can access the following resources under the Shared Re-sources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources d.All of
these
ANS d.All of These
2. Although options for capturing and submitting SOAs vary by health plan,Wellcare
accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
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ANS d.All of These
3. Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True False
ANS True
4. Which elements are available as part of Wellcare's Sales Support model?a.Online
b.Local
c.Corporate
d.All of these
ANS d. All of these
5. A grievance request, or any evidence concerning a grievance, must be filedorally or in
writing no later than calendar days from the date of the eventor the date the member
is made aware of the issue.
a.30
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b.45
c.60
d.90
ANS c. 60
6. Brokers/Agents may be investigated after being suspected of noncompliantactivity
reported through a
(Select all that apply.)
a.Complaint Tracking Module (CTM)b.Yelp
Review
c.Grievance
d.Secret Shop Finding
ANS a.Complaint Tracking Module (CTM)c.Grievance
d.Secret Shop Finding
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7. Brokers/Agents can submit a support ticket online through their CenteneWorkbench
portal.
True False
ANS True
8. When an enrollment application is completed in Ascend, brokers/agentscan
complete a Health Risk Assessment (HRA) directly in Ascend after theenrollment
application, through the Value-Based Enrollment (VBE) portal. True
False
ANS True
9. Which of the following is not an example of Protected Health Information(PHI)?
a.Medical records
b.Payment history
c.Library card
ANS c. Library card
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