UHC Ethics And Compliance Exam Test
2025 With 100% Correct And Verified
Answers
Agent John is planning to conduct a series of events. Some will
be strictly educational, others will be formal presentations of
specific UnitedHealthcare plans, and others will be informal
marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of
events John plans to conduct, which need to be reported to
UnitedHealthcare? - Correct Answer-Only the marketing/sales
events, both formal and informal.
Whose email address may the agent enter into the LEAN
enrollment application? - Correct Answer-Only the consumer's
email (or leave it blank).
Annual Election Period (AEP) is a time when: - Correct Answer-
Consumers can elect to join a Medicare Advantage Plan or switch
to a different plan.
Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event? - Correct
Answer-5-dollar gift cards to an in-network pharmacy.
Rina, a consumer, has requested an appointment with Connor, an
agent, to discuss DSNPs. Prior to the appointment Rina completed
a Scope of Appointment (SOA) form. On the day of the
appointment, Rina brings her friend Shelley, who is Medicare-
eligible, to the meeting. Shelley also wants to talk about DSNPs.
What should Connor do when he sees both Rina and Shelley at
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, the appointment? - Correct Answer-Ask Shelley to complete an
SOA before the start of the meeting.
Which describes the purpose of educational events? - Correct
Answer-Educational events provide objective information about
the Medicare program and/or health improvement and wellness.
Which of the following describes Permission to Contact
guidelines? - Correct Answer-It is method specific (e.g.,
telephone, email), short term (i.e., expires when contact is made),
and event specific (i.e., limited to the products identified).
Agent Ralph wants to market Medicare Advantage Plans in his
neighborhood - an area that consists of single-family houses, an
assisted living facility, a church, and public library. Which of the
following methods of contact is permitted? - Correct Answer-
Ralph sends a flyer inviting consumers to a marketing/sales event
to each resident via postal mail.
An individual with Power of Attorney is an example of what
authority? - Correct Answer-Legal authority under state law to act
on behalf of another individual.
Which of the following is not considered unsolicited contact with
a Medicare eligible consumer according to CMS regulations and
UnitedHealthcare's rules, policies, and procedures? -
Correct Answer-Mailing a marketing
brochure to the consumer via postal mail.
Agent Jacob learns that Emily, the consumer with whom he
is meeting, is the authorized legal representative for her
father. What must Jacob explain to Emily when completing
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