USPS study guide mail handler.pdf file:///C:/Users/HP/Desktop/New%20Conver/USPS%20study%20g
USPS Study Guide Mail Handler Actual
Questions & Answers
1. You have been asked to take on an additional sorting assignment. You are concerned
that the time away from your tasks will affect you completing yourdaily work on time.
ANS ML- Ask your supervisor if taking on this assignment would affect you meeting your daily
production goals.
LL -Decline the assignment because you would not meet your production goal.
2. A new employee asks you to help with something, but you have a lot of workto finish and
a deadline to meet.
ANS ML -Suggest they ask other coworkers for help.Offer to assist only if the other coworkers
cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
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3. You are using a machine when suddenly it stops working. You tell your supervisor
about the issue but need to wait for it to be fixed to be able to finish your work on time.
ANS ML -Check to see if there is another available machineyou may use.
LL- Take your break early while you wait for the machine to get fixed.
4. There is a lot of work for everyone and production goals must be met todaybut you see a
few coworkers talking and standing around.
ANS ML- Encourage yourcoworkers to work together so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline ismet.
5. Your coworker did not clean up her work area before she went on break, soyou clean it
up to avoid a potential accident. She goes back to her work stationafter her break without
noticing anything.
ANS ML -Tell her to be more cautious andaware of her work area before she leaves and the
importance of cleaning proceduresand safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
6. You are working to complete a task and must meet a deadline. A coworkerbegins to
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ask you some questions that you know the answers to and could explain, but that will take
time away from the task you are trying to finish.
ANS ML-Ask if they can wait since you need to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
7. You are asked by your supervisor to help put away items that are blocking a work
station. You must meet your production quota and are concerned that by helping, you
won't have enough time to finish and the quality of your workwill be affected.
ANS ML- Ask your supervisor if you may continue with your assignedtask so the quality of your
work is not affected.
LL -Tell your supervisor you can't stop what you are working on because of yourdeadline.
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