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USPS CLERK TEST Questions and Answers Latest (2024 / 2025) (Verified Answers by Expert)
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USPS CLERK TEST Questions and Answers Latest (2024 / 2025) (Verified Answers by Expert)
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USPS CLERK TEST.pdf file:///C:/Users/HP/Desktop/New%20Conver/USPS%20CLERK%20USPS CLERK TEST Actual Questions & Verified
Answers
1. Who does same duties as SSA but also supports back office?
ANS Sales andServices Distribution Associate SSDA
2. Who are responsible for ensuring that employees are properly trained
ANS Thesupervisor
3. What are some barriers to effective listening?
ANS noise, day dreaming, preoccu-pied, info overload, environment, physical impairment, lack
of interest assumptions,defensiveness, evaluating and judging, clarification planning your
response.
4. What is the difference between verbal and nonverbal communication?
ANS Ver-bal. Nonverbal, body language, facial expressions
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5. What is the minimum and maximum weight of a package mailed prioritymail?
ANS No minimum, maximum 70 lbs
6. Name 6 shipping services that the post office offers
ANS priority mail express,priority mail, first class package, ground, parcel return service,
international
7. how can you obtain a PME label
ANS Post Office online or kiosk
8. How many surcharges does the post office have for our shipping services?Describe each
one
ANS Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone
5-9 20 lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic
foot. Oversized-Ground 5-9 108 inches up to 130
9. How do you build customer relationships?
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ANS Positive attitude, listening, com-munication, adapt to change, product knowledge, listen
to your customer, be the best
10. What are two types of communication?
ANS Verbal and non-verbal
11. Commercial base pricing incentives apply to what
ANS postage only
12. What is the difference between HFPU and Post Office addressee?
ANS Hold forpick up-addressee receives a text arrives at PO. addressee it is delivered to the
address by sender
13. Name the Six Retail Moments that Matter?
ANS First impression, Urgency, Clean,Pride Inside, Transitioning to front, Solutions.
14. By federal law all Postal Service employees are mandated to do what withall mail
while in our custody?
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