TEST BANK
Communication in Nursing 10th Edition
Julia Balzer Riley
TEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Communication in Nursing 10th Edition
Julia Balzer Riley
Chaptero1:oResponsible,oAssertive,oCaringoCommunicationoinoNursingoCh
aptero2:oTheoClient-
NurseoRelationship:oAielpingoRelationshipoChaptero3:oSolvingoProblemso
Together
Chaptero4:oUnderstandingoEachoOther:oCommunicationoandoCultureoChapte
ro5:oDemonstratingoWarmth
Chaptero6:oShowingoRespectoCh
aptero7:oBeingoGenuineoChapter
o 8:oBeingoEmpatheticoChaptero9:
UsingoSelf-
o
a. “Theonurseoshouldouseoclear,odirectostatementsousingoobjectiveowords.”
b. “Theonurseousesobodyolanguageothatoisocongruentowithotheoverbalomessage.”
c. “Theonurseobelievesothatopositiveocommunicationostrategiesobuildoconfidence.”
d. “Theonurseopracticesoassertiveoandoresponsibleocommunicationostrategies.”
a. “Iodon’towantoyououpset,osooIowilloworkoextra.”
b. “WhyodooIoalwaysiaveotoocoveroextraoshifts?”
c. “Ioamonotoableotooworkoanoextraoshift.”
d. “Ifoyouocan’tofindoanyoneoelse,o Iowillodooit.”
a. “Iowantotoodecideotheoshiftsoforoalloofotheootherostaffonurses.”
b. “Doowhateveroyouowant.oItodoesn’toreallyomatterotoome.”
c. “Thankoyouoforoofferingomeoaochoice.oIoprefero12-houroshifts.”
d. “YouowilloneverobeoableotoogiveomeowhatoIoreallyowantotoowork.”
a. Authoritative,ionest,oandooutrightocommunication
b. Assertive,oresponsible,oandocaringocommunication
c. Aggressive,osympathetic,oandorealisticocommunication
d. Positive,oexpert,oandofocusedocommunication
5. Whicho areo exampleso ofo ao nurseo whoo iso communicatingo responsibly?o (Selecto allo
thatoapply)
a. Theonurseouseso profanityo too respondo too aocliento whooiso intoxicatedo ando verballyo
abusive.
b. Theonurseielpsoaoclientotalkotoofamilyomembersoaboutodiscontinuingo
chemotherapy.
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