TEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Communication in Nursing 10th Edition
Julia Balzer RileyTEST BANK
Commun...
a. “The4nurse4should4use4clear,4direct4statements4using4objective4words.”
b. “The4nurse4uses4body4language4that4is4congruent4with4the4verbal4message.”
c. “The4nurse4believes4that4positive4communication4strategies4build4confidence.”
d. “The4nurse4practices4assertive4and4responsible4communication4strategies.”
a. “I4don’t4want4you4upset,4so4I4will4work4extra.”
b. “Why4do4I4alwaysiave4to4cover4extra4shifts?”
c. “I4am4not4able4to4work4an4extra4shift.”
d. “If4you4can’t4find4anyone4else,4I4will4do4it.”
a. “I4want4to4decide4the4shifts4for4all4of4the4other4staff4nurses.”
b. “Do4whatever4you4want.4It4doesn’t4really4matter4to4me.”
c. “Thank4you4for4offering4me4a4choice.4I4prefer412-hour4shifts.”
d. “You4will4never4be4able4to4give4me4what4I4really4want4to4work.”
a. Authoritative,ionest,4and4outright4communication
b. Assertive,4responsible,4and4caring4communication
c. Aggressive,4sympathetic,4and4realistic4communication
d. Positive,4expert,4and4focused4communication
a. The4nurse4uses4 profanity4 to4 respond4 to4 a4client4 who4is4 intoxicated4 and4 verbally4
abusive.
b. The4nurseielps4a4client4talk4to4family4members4about4discontinuing4
chemotherapy.
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