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Guest Services Gold- Golden Opportunities Questions and Answers 100% Correct
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Guest Services Gold- Golden Opportunities Questions and Answers 100% Correct
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Guest Services Gold- Golden OpportunitiesQuestions and Answers 100% Correct
RECOVERY - ANSWER TURN IT AROUND
PERSONALIZATION - ANSWER PROVIDE PERSONAL EXPERIENCE
KNOWLEDGE - ANSWER BE IN THE KNOW
PASSION - ANSWER INSPIRE OTHERS
COMMITMENT - ANSWER BE ALL IN
INCLUSION - ANSWER INCLUDE EVERYONE
PERSONALITY - ANSWER BE YOURSELF
GUEST RECOVERY - ANSWER TAKING A SERVICE AND TURNING IT AROUND
TOCREATE A POSITIVE OUTCOME THAT STRENGTHENS THE RELATIONSHIP WITH
THE GUEST.
EXCELLENT SERVICE - ANSWER OUR PROPERTY SHOULD BE CONCERNED
ABOUT THE TYPES OF STORIES OUR GUEST SHARE WITH FAMILY AND FRIENDS
BECAUSE EXCELLENT SERVICE WILL BRING IN MORE BUSINESS THAN ANY
MARKETING TOOL, WHILE POOR SERVICE WILL RESUL T IN LOST REVENUE
, SEAMLESS - ANSWER PROVIDING SEAMLESS GUEST SERVICE MEANS BEING
COMMITTED TO WORKING AS A TEAM
IMPORTANT - ANSWER TREAT A GUEST AS AN IMPORTANT VISITOR
VALUED - ANSWER MAKE GUEST FEEL VALUED
RESPECTED - ANSWER PROVIDE FOR MY NEEDS WITH DIGNITY AND RESPECT
SPECIAL - ANSWER MAKE GUEST FEEL SPECIAL THROUGHOUT THEIR STAY
____________ AND ACTIVELY LISTEN - ANSWER SMILE
MAKE GUEST FEEL - ANSWER SPECIAL
TREAT GUEST AS ___________ - ANSWER INDIVIDUALS
MEET GUEST___________________ - ANSWER EXPECTATIONS
REMEMBER, PERSONAL ______ COUNTS. - ANSWER APPERANCE
WEAR YOUR __________ __________ - ANSWER NAME TAG
BE __________________ AT ALL TIMES - ANSWER POLITE
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