Exam (elaborations)
guest service gold Questions and Answers 100% Correct
- Course
- Institution
guest service gold Questions and Answers 100% Correct
[Show more]
Content preview
guest service gold Questions and Answers100% Correct
how did brian go above and beyond when providing service to the guest? -
ANSWER both a and b
what was the golden opportunity in this guest recovery situation? - ANSWER
showing empathy for the guest
how can you personalize the guests experience when they first arrive at the
property - ANSWER both a and b
which of the following is an example of personalization? - ANSWER
remembering something from the guests last stay.
What was the golden opportunity in Ashley's situation? - ANSWER she could
save a family from having an unpleasant experience
what should you do if a guest asks a question you don't know the answer to? -
ANSWER find out the answer so you know for next time.
the information you get from a staff member is less valuable than information that
can be found online. - ANSWER false
what is maria passionate about? - ANSWER swimming
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now