Exam (elaborations)
Certified Front Desk Representative Study Guide Questions and Answers 100% Verified
- Course
- Institution
Certified Front Desk Representative Study Guide Questions and Answers 100% Verified
[Show more]
Content preview
Certified Front Desk Representative StudyGuide Questions and Answers 100% Verified
Urgent Maintence Need - ANSWER A need that requires immediate attention
(example: a leaking ceiling or a broken window)
Routine Maintence Need - ANSWER A need that can be scheduled for later
repair by the maintenance deparment, like replacing the air filter
Bloodborne Pathogens - ANSWER viruses, bacteria, and microogranisms in
human blood that cause disease
Emergency Response Plan - ANSWER A plan to follow in the case of an
emergency at your property. This plan might include going outside, making an
announcement, or going on lockdown
Americans with Disabilities Act (ADA) - ANSWER This act requires hospitality
providers and other businesses to modify their practices, policies, and procedures
to best serve people with disabilities
The Occupational Safety and Health Act (OSHA) - ANSWER A federal law that
helps keep employees safe by regulating sanitation, safety, and first aid in the
workplace.
Before you agree to handle a guest's complaint, make sure... - ANSWER 1. It is
a decision you have the power to make
2. The property is able to fulfill the request
, 3. It follows your property's procedures
VIP Guests - ANSWER Very Important Persons (VIP) are guests who recieve
extra-special treatment like special transportation and escorted by the front desk
Folio - ANSWER Statement of all transactions affecting the balance of an
account, one for each guest
Point-of-sale system (POS) - ANSWER The equipment that handles money for
the property. (Example: cash registers usually found at the front desk and gift
shops.)
Guaranteed Reservation - ANSWER When the property agrees to hold a room
on the guest's arrival date until check-out time
Advance Deposit - ANSWER The guest pays for one night before they arrive
Corporate Account - ANSWER A company signs a contract to pay for employee
no-shows
Credit/Debit Card - ANSWER The guest gives the property their card number
Prepayment - ANSWER The guest pays for their entire stay before they arrive
Non-Guaranteed Reservation - ANSWER The property agrees to hold a room
until a cancellation hour on the scheduled arrival date.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
