Exam (elaborations)
Managing Front Office Operations Ch. 1 Questions and Answers 100% Verified
- Course
- Institution
Managing Front Office Operations Ch. 1 Questions and Answers 100% Verified
[Show more]
Content preview
Managing Front Office Operations Ch. 1Questions and Answers 100% Verified
Chain Hotel - ANSWER a hotel owned by or affiliated with other properties
economy/limited service - ANSWER A level of service emphasizing clean,
comfortable, inexpensive rooms that meet the most basic needs of guests. Appeal
primarily to budget-minded travelers.
Franchising - ANSWER a method of distribution whereby one entity that has
developed a particular pattern or format for doing business (the franchisor) grants
to other entities (the franchisee) the right to conduct such a business provided the
follow an established pattern.
green hotels - ANSWER An eco-friendly hotel that strives to reduce greenhouse
gas emissions, recycle, save water and energy, and support organic gardening,
among other environmentally friendly activities
hotel - ANSWER A general term used to describe hotels, motels, motor hotels,
inns, suite hotels, conference centers, resorts, and other operations providing
lodging facilities, various services, and conveniences to the traveling public
independent hotels - ANSWER a hotel with no ownership or management
affiliation with other properties
management contract - ANSWER An agreement between the owner/developer
of a property and a professional hotel management company. The
owner/developer usually retains the financial and legal responsibility for the
, property, and the management company receives an agreed-upon fee for
operating the facility.
Market Segmentation - ANSWER the practice of defining or identifying smaller,
distinct groups or segments within larger markets; corporate business travelers,
for instance, is a segment of business travelers.
mid-range service - ANSWER A modest but sufficient level of service that
appeals to the largest segment of the traveling public. They may offer uniformed
service, airport van service, and food and beverage room service; a specialty
restaurant, coffee shop, and lounge; and special rates for certain guests
Quality Assurance - ANSWER an approach to ensuring the consistent delivery
of services
referral group - ANSWER A group of independent hotels that have banded
together for their common good. Hotels within the group refer departing guests
or those guests they cannot accommodate to other properties in the referral
group
Target Market - ANSWER distinctly defined groupings of potential buyers
(market segments) at which sellers aim or "target" their marketing efforts.
travel management company - ANSWER a large travel agency with significant
room rate negotiating power
upscale service - ANSWER A level of service that appeals to business
executives, high-level industry meeting attendees, and leisure travelers interested
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StudySet. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77016 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now