OAM330 Exam 1 UPDATED Actual Exam Questions and CORRECT Answers
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Course
OAM330
Institution
OAM330
OAM330 Exam 1 UPDATED Actual Exam
Questions and CORRECT Answers
What is OB? - CORRECT ANSWER- The science of behavior in work organizations
Evidence Based Management - CORRECT ANSWER- 1. Relies on systematic empirical
studies
2. Belief that behavior isn't random
3. Behavior is predictable
...
OAM330 Exam 1 UPDATED Actual Exam
Questions and CORRECT Answers
What is OB? - CORRECT ANSWER- ✔✔The science of behavior in work organizations
Evidence Based Management - CORRECT ANSWER- ✔✔1. Relies on systematic empirical
studies
2. Belief that behavior isn't random
3. Behavior is predictable
-
Approaches to learning about OB - CORRECT ANSWER- ✔✔1. Intuition
2. Experience
3. Systematic study
Best sources of information to worst - CORRECT ANSWER- ✔✔1. Review or synthesis of
multiple experimental studies
2. Randomized controlled experiments
3. Other forms of systematic experiments
4. Case studies/expert opinion
5. Personal experience
6. Anecdote
7. Intuition
Levels of OB - CORRECT ANSWER- ✔✔1. Individual Level
2. Interpersonal Level
3. Collective Level
Individual Level - CORRECT ANSWER- ✔✔- How to avoid common decision traps and
make effective decisions
- How personality and culture influence work behavior
,- How to motivate others
Interpersonal Level - CORRECT ANSWER- ✔✔- How people acquire and use power in
organizations
- How to utilize persuasion techniques to influence others
- How to negotiate and manage conflicts successfully
Collective Level - CORRECT ANSWER- ✔✔- The advantages and disadvantages of teams
- Organizational structure
- The power of organization culture
Bounded Rationality - CORRECT ANSWER- ✔✔People don't have the ability or resources
to process all information/alternatives when making a decision
Decision Biases (heuristic, mental shortcut) - CORRECT ANSWER- ✔✔- A cognitive
shortcut
- Can de adaptable and functional
- Over-applied which then leads to decision-making errors
- Influences how we process information and make decisions
2. Confirmation Bias
- seeing and seeking what we expect to see
, 3. Overconfidence
- unwarranted faith in our own perceptions
and judgements
Anchoring - CORRECT ANSWER- ✔✔People fix on an initial anchor and then adjust from
it
How anchoring biases decision making? - CORRECT ANSWER- ✔✔1. Estimates made in
the presence of an anchor are too close to that anchor
- adjustments are often insufficient
- we typically consider reasons why the
anchor is reasonable, consider consistent
information
2. Effects are often beyond conscious awareness
3. Permeate decisions even when they are irrelevant
Examples of Anchors - CORRECT ANSWER- ✔✔- Salaries
- Restaurant wait times
- Price discounts
Solutions to Anchoring - CORRECT ANSWER- ✔✔1. Awareness
2. Collect many different estimates
3. Re-anchor
Some individuals say that anchoring is unavoidable
Confirmation Bias - CORRECT ANSWER- ✔✔Tendency to seek only confirming evidence
while failing to seek disconfirming evidence
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