WGU C720 - OPERATIONS AND SUPPLY CHAIN
MANAGEMENT
Which of the following is an example of a problem-solving tool that can be used in
continuous improvement?
Process flow analysis
Transparency through open communication and decision making is an example of
employee___________________
Empowerment
Decision-making can be moved to the front line employee because workers have
become more ____________.
highly skilled
Which company is used as the benchmark standard for online order processing
and order fulfillment?
L.L. Bean
What is the purpose of benchmarking?
To set a performance standard for a business activity
,________________,also known as cause and effect diagrams or Ishikawa
diagrams show the impact of various inputs in the result of a process.
Fishbone Charts
_________________________are the means used to record data points in real
time at the site where the data is generated.
Check Sheets
____________________will demonstrate the frequency of data observations
within a preset range of values.
Histogram
A _______________________displays data as a relationship between two
variables.
Scatterplot
A ____________________represents data values in a descending order to
visualize the most frequent occurrences.
Pareto Chart
_______________________are graphical depictions of process output where the
raw data is plotted in realtime within upper (UCL) and lower control limits (LCL).
Control Charts
,In most cases, companies that sell products and companies that sell services both
maintain inventories of________________
Supporting Goods
True or false? Organizations with flexible operations respond quickly and
inexpensively to the changing needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum
cans without changing the taste of the soda. This operations change best
illustrates how technology altered Coca-Cola's_____________________
Product Design
True or false? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations,
teamwork typically results in fewer job opportunities and lower wages for an
organization's employees.
False
Operations managers at Putnam Computers directly facilitate the achievement of
organizational goals by__________________
allocating financial resources
Which term refers to the arrangement of formal relationships between a firm's
functional areas?
, Organizational structure
True or false? Due to the pressure to compete globally, an increasing number of
firms are changing their organizational structures. Instead of being organized by
business processes, more firms are being organized by business functions.
False
The difference between the lowest cost producer of a good and the next-lowest
cost producer of the same good is known as a(n)_________________________
relative advantage
Operations managers rarely become involved with worker safety or
environmental pollution complaints because such ethical issues are only handled
by an organization's legal department.
False
______________________refers to the organizational issue of balancing financial
profitability with environmental responsibility.
Sustainability
When McDonald's started offering specialty coffee drinks, it was hoping to
increase its market share in its industry.
What is the definition of market share?
MANAGEMENT
Which of the following is an example of a problem-solving tool that can be used in
continuous improvement?
Process flow analysis
Transparency through open communication and decision making is an example of
employee___________________
Empowerment
Decision-making can be moved to the front line employee because workers have
become more ____________.
highly skilled
Which company is used as the benchmark standard for online order processing
and order fulfillment?
L.L. Bean
What is the purpose of benchmarking?
To set a performance standard for a business activity
,________________,also known as cause and effect diagrams or Ishikawa
diagrams show the impact of various inputs in the result of a process.
Fishbone Charts
_________________________are the means used to record data points in real
time at the site where the data is generated.
Check Sheets
____________________will demonstrate the frequency of data observations
within a preset range of values.
Histogram
A _______________________displays data as a relationship between two
variables.
Scatterplot
A ____________________represents data values in a descending order to
visualize the most frequent occurrences.
Pareto Chart
_______________________are graphical depictions of process output where the
raw data is plotted in realtime within upper (UCL) and lower control limits (LCL).
Control Charts
,In most cases, companies that sell products and companies that sell services both
maintain inventories of________________
Supporting Goods
True or false? Organizations with flexible operations respond quickly and
inexpensively to the changing needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum
cans without changing the taste of the soda. This operations change best
illustrates how technology altered Coca-Cola's_____________________
Product Design
True or false? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations,
teamwork typically results in fewer job opportunities and lower wages for an
organization's employees.
False
Operations managers at Putnam Computers directly facilitate the achievement of
organizational goals by__________________
allocating financial resources
Which term refers to the arrangement of formal relationships between a firm's
functional areas?
, Organizational structure
True or false? Due to the pressure to compete globally, an increasing number of
firms are changing their organizational structures. Instead of being organized by
business processes, more firms are being organized by business functions.
False
The difference between the lowest cost producer of a good and the next-lowest
cost producer of the same good is known as a(n)_________________________
relative advantage
Operations managers rarely become involved with worker safety or
environmental pollution complaints because such ethical issues are only handled
by an organization's legal department.
False
______________________refers to the organizational issue of balancing financial
profitability with environmental responsibility.
Sustainability
When McDonald's started offering specialty coffee drinks, it was hoping to
increase its market share in its industry.
What is the definition of market share?
