WGU C715 ORGANIZATIONAL BEHAVIOR EXAM ACTUAL EXAM
COMPELETE 126 QUESTIONS AND ANSWERS LATEST 3
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WGU C715 ACTUAL EXAM ALL 42 QUESTIONS.
QUESTION: Which of the five-stage group development model is characterized by close
relationships and cohesiveness?
A) Norming
B) Performing
C) Forming
D) Storming - ANSWER-A) Norming
QUESTION: What defines a set of expected behavior patterns attributed to a person occupying
a given position in a social unit?
A) Group conformity
B) Group role
C) Group Status
D) Group norm - ANSWER-B) Group role
QUESTION: Which type of group is defined by the organizations structure?
A) Designated group
B) Formal group
C) Unified group
D) Informal Group - ANSWER-B) Formal group
QUESTION: Management has noticed that the quality improvement work group is struggling
because member's seem to be working in different directions. Which suggested action can the
company take to increase group cohesiveness?
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A) Decrease the difficulty of becoming a group member
B) Physically isolate the group
C) Establish more rigid roles for group members
D) Make the group larger - ANSWER-B) Physically isolate the group
QUESTION: To resolve a conflict between the department staff and the janitorial staff, the
department head informs the department staff of a new policy prohibiting the eating of food at
the desk. Which type of conflict resolution technique does this represents?
A) Authoritative command
B) Altering the structural variables
C) Altering the human variable
D) Problem solving - ANSWER-A) Authoritative command
QUESTION: Which option defines organizational culture?
A) A human resources department program for recognizing diversity
B) An organizational segmentation according to cultural background
C) A diverse cultural subset working together to strengthen impact
D) A shared system of meanings that is unique to the organization - ANSWER-D) A shared
system of meanings that is unique to the organization
QUESTION: Which term describes the tendency for individuals to expend less effort when
working collectively than when working individually?
A) Independent effort
B) Employee disengagement
C) Social loafing
D) Selective perception - ANSWER-C) Social loafing
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QUESTION: What is a strength of group decision making?
A) Power of groupthink
B) Reduced time for making decisions
C) Conformity pressures in groups
D) Increased diversity of views - ANSWER-D) Increased diversity of views
QUESTION: Which statement is true about work teams?
A) The members' primary focus is on improving individual effort
B) Members work together to neutralize synergy
C) Members of the group generate positive synergy through coordinated effort.
D) The primary goal is to share information that is helpful to individual efforts - ANSWER-C)
Members of the group generate positive synergy through coordinated effort.
QUESTION: What type of team is formed when employees from about the same hierarchical
level but from different work areas come together to accomplish a task?
A) Diverse team
B) Cross-functional team
C) Virtual team
D) Divergent team - ANSWER-B) Cross-functional team
Employees A and B work together on the same project team. When the team faces a complex
problem, the team leader usually asks B to generate alternative solutions for the team to
consider. Experience has shown that B is more likely to take initiative, to set ambitious goals,
and to feel that the team can effectively influence its environment. Employee A tends to do
well on jobs that are routine, is plagued with self doubt, and feels that the team is largely
powerless over its environment. Which statement is correct?
A) Employee A exhibits positive core self evaluation, and employee B exhibits negative core self
evaluation.
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B) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self
evaluation.
C) Employee A exhibits negative core self evaluation, and employee B exhibits negative core self
evaluation.
D) Employee A exhibits positive core self evaluation and employee B exhibits po - ANSWER-B)
Employee A exhibits negative core self evaluation, and employee B exhibits positive core self
evaluation.
QUESTION: Employee B was upset by Employees A's behavior at the department planning
meeting, Which factors will influence Employee B's perception in this situation?
A) Problem, Criteria, and Alternatives
B) Situation, target, and perceiver
C) Heredity, environment, perceiver
D) Stimulation, task, and skills - ANSWER-B) situation, target, and perceiver
QUESTION: A person is broadminded courageous and forgiving. Which of the values are these?
A) Transitory values
B) Terminal values
C) Instrumental values
D) Determinate values - ANSWER-C) Instrumental Values
QUESTION: An employee enjoys having a large span of responsibility and is motivated to do
well because of personal feelings. Which kind of reward is this?
A) Affiliation reward
B) Intrinsic reward
C) Compensatory reward
D) Extrinsic reward - ANSWER-B) Intrinsic reward
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