HBSE
Assessment - ANS primary step in helping process-investigation and determination of variables
affecting an identified problem or issue
Planning - ANS second step in helping process- goals are carefully selected and clearly
specified
Cultural competence - ANS mastery of particular set of knowledge, skills, policies, and
programs used by the social worker that addresses the cultural needs of individuals, families,
groups, and communities
-become aware of culture and influence
-learn about own culture
-recognize own ethnocentricity
-learn about other cultures
-acquire cultural knowledge about the clients they are working with
-adapt social work skills and interventions to the needs and styles of different cultures
Culture - ANS configuration of shared attitudes, values, goals, spiritual beliefs, social
expectations, arts, technology, and behaviors that characterize a broader society in which
people live.
Human diversity - ANS vast range of differences among groups, including those related to age,
class, color, culture, disability, ethnicity, gender, gender identity, and expression, immigration
status, political ideology, race, religion, sex, and sexual orientation
Ecosystems theory - ANS merging systems theories with an ecological perspective is
sometimes referred to
Macro - ANS larger systems such as organizations, institutions, communities, and society at
large. Work with macro systems may entail policy and/or organizational practices and how this
impacts the client. It is always important to empower the client to make changes within these
areas as well. Additionally, macro practice may involve providing organizational analysis,
program evaluation reports to a particular organization about its operation(s), policies, staffing
procedures, service delivery system, etc.
Micro - ANS emphasis on the client's psychological conflicts and on the enhancement of
technical skills for use in efficient treatment of these problems. When working with the clients at
the micro level the practitioner focuses on individual issues and treatment for the person and
his/her individual contacts in order to work on enhancing his/her quality of life.
, Mezzo - ANS small groups including family, work groups, and other social groups. Intervention
at this level focuses on change in systems that directly affect clients. Work at the mezzo level
may be focused on working with families or other small groups, but also empowering the client
to maximize their functioning within his/her mezzo systems.
Empowerment - ANS process of increasing personal, interpersonal, or political power so that
individuals can take action to improve their life situations
Resiliency - ANS the ability of an individual, family, group, community, or organization to
recover from adversity and resume functioning even when suffering serious trouble, confusion,
or hardship
Organization - ANS structured groups of people who come together to work toward some
mutual goal and perform established work activities that are divided among various units. They
have clearly defined membership. Organizational theory entails specific attempts to understand
how organizations function as an entity in itself as well as leadership styles within an
organization, motivation of members or workers, staffing patterns, policies, etc.
Community - ANS number of people with something in common that connects them in some
way and that distinguishes them from others
community theory: two primary components-nature of communities, what constitutes or makes
up a community and second how social workers practice within the community context
person-in-environment - ANS social work practice and our basis for understanding the
dynamics of human behavior -sees people as constantly interacting with various systems
around them-social work practice is directed at improving the interactions between the person
and the various systems (p.21)
Mediator - ANS a negotiator who acts as a link between parties, one who intervenes between
conflicting parties to promote a settlement, a neutral third party who facilitates a negotiated
solution by using reasoning, persuasion, and suggestions for alternatives (social worker role)
Initiator - ANS acting as a starting force of a helping relationship; engaging other as part of the
service plan., a person who initiates a course of action, person who call attention to an issue
Facilitator - ANS The social work role where one guides and directs a group encounter or
gathering is the ________ role.
Negotiator - ANS a person sent to reach an agreement in a dispute between groups, (social
work role) brings people in conflict over one or more issues together and seeks to achieve
bargaining, and compromising to arrive at mutually acceptable agreements