Gainsight Admin Certificate UPDATED Actual Exam Questions and CORRECT Answers
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Course
Gainsight Admin
Institution
Gainsight Admin
Gainsight Admin Certificate UPDATED
Actual Exam Questions and CORRECT
Answers
What is Gainsight Go? - CORRECT ANSWER- Contains up-to-date documentation with
step-by-step guidance on how to complete processes in Gainsight
What is the Gamechanger Community? - CORRECT ANSWER- An online communi...
Gainsight Admin Certificate UPDATED
Actual Exam Questions and CORRECT
Answers
What is Gainsight Go? - CORRECT ANSWER✔✔- Contains up-to-date documentation with
step-by-step guidance on how to complete processes in Gainsight
What is the Gamechanger Community? - CORRECT ANSWER✔✔- An online community
where you can network with Admins, CSMs, and Gainsight employees and discuss best
practices, product enhancements, and questions
What is Gainsight Support? - CORRECT ANSWER✔✔- Provides on-on-one support for
specific technical issues or questions. Available online through ticketing and live chat, and
through phone
What is the Cockpit? - CORRECT ANSWER✔✔- The CSM workspace for managing CTAs
and tasks
What are Playbooks? - CORRECT ANSWER✔✔- A predefined recommended set of tasks
for resolving a CTA
Rules Engine is - CORRECT ANSWER✔✔- A place where you can automate your processes
by configuring business rules
Scorecard is - CORRECT ANSWER✔✔- The overall scoring scheme that you set up in
Gainsight
What is the MDA? - CORRECT ANSWER✔✔- Matrix Data Architecture- Gainsight's
proprietary back end infrastructure that serves as the foundation for any instance of Gainsight
Data processing and storage stack which houses external data such as:
-Support data from Zendesk or other support tools
-Financial data
, -Other usage information from a proprietary system (like SFDC)
CTA stands for - CORRECT ANSWER✔✔- Call to Action
TRUE OR FALSE: A Gainsight Administrator might have a different title at different
organizations - CORRECT ANSWER✔✔- TRUE
What is a Gainsight Admin responsible for? - CORRECT ANSWER✔✔- - On-going
maintenance of data & processes
- Initial configuration and implementation of Gainsight
- Analyzing and improving Gainsight processes for their organization
Are Admin Hours offered monthly, weekly, or daily - CORRECT ANSWER✔✔- Weekly
TRUE OR FALSE: You can create an MDA object from a CSV or with an API - CORRECT
ANSWER✔✔- TRUE
TRUE OR FALSE: You can load data directly via API - CORRECT ANSWER✔✔- FALSE
You can load data via: - CORRECT ANSWER✔✔- - Rules Engine
- Transfer data in and out of S3 buckets
What are Key Identifiers? - CORRECT ANSWER✔✔- Key Identifiers is a checkbox in data
management that ensure that information is appropriately aggregated/mapped
How many records can a low volume object store? - CORRECT ANSWER✔✔- Up to 5000
Low Volume Data Objects are used for data that needs to be edited frequently. There are
advantages to using Low Volume objects such as the ability to edit data in the object from
more locations in Gainsight, and the ability to load data into the object using Custom Object
APIs.
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