Total Quality Management Exam 1 UPDATED Actual Exam Questions and CORRECT Answers
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Course
Total Quality Management
Institution
Total Quality Management
Total Quality Management Exam 1
UPDATED Actual Exam Questions and
CORRECT Answers
The operations management view of quality is rooted in the ________ approach. -
CORRECT ANSWER- Engineering
Experience with cross-functional teams has been difficult for many firms due to ________. -
CORRECT AN...
Total Quality Management Exam 1
UPDATED Actual Exam Questions and
CORRECT Answers
The operations management view of quality is rooted in the ________ approach. -
CORRECT ANSWER✔✔- Engineering
Experience with cross-functional teams has been difficult for many firms due to ________. -
CORRECT ANSWER✔✔- Poor Communication Skills
The pursuit of quality does not safeguard a company against bad management. (T/F) -
CORRECT ANSWER✔✔- True
The three spheres of quality are quality control, quality assurance, and quality management.
(T/F) - CORRECT ANSWER✔✔- True
From an engineering perspective, engineers are primarily interested in ________. -
CORRECT ANSWER✔✔- applying mathematical problem-solving skills and models to the
problems of business and industry
During statistical process control, if a process is ________ it will only exhibit random or
common cause variation instead of nonrandom special cause variation. - CORRECT
ANSWER✔✔- Stable
According to the contingency theory, there is a point at which investment in quality
improvement will become uneconomical. (T/F) - CORRECT ANSWER✔✔- False
________ involves the processes that overarch and tie together the quality control and
assurance activities. - CORRECT ANSWER✔✔- Quality Management
Which of the following is the most traditional dimension of quality? - CORRECT
ANSWER✔✔- Conformance
, What are the three phases included in the quality control sphere? - CORRECT
ANSWER✔✔- Analysis, Relation, and Generalization
The ________ process is based on the scientific method, which includes the phases of
analysis, relation, and generalization. - CORRECT ANSWER✔✔- Quality Control
Conformance is the degree to which a product tolerates stress or trauma without failing. (T/F)
- CORRECT ANSWER✔✔- False
In the ________ phase of quality control, a process is divided into its fundamental pieces. -
CORRECT ANSWER✔✔- Analysis
________ is a performance evaluation process in which an employee's peers, supervisors, and
subordinates are involved in evaluating the worker's performance. - CORRECT
ANSWER✔✔- 360-Degree Evaluation
If a component has a relatively high probability for failure that will affect the overall function
of a product, then redundancy is applied. (T/F) - CORRECT ANSWER✔✔- True
An operations perspective on quality involves a subjective assessment of the efficacy of
every step of the process for the customer. (T/F) - CORRECT ANSWER✔✔- False
Quality management is the only quality sphere that overlaps with either of the other two
spheres of quality control and quality assurance; quality control and quality assurance are
unrelated. (T/F) - CORRECT ANSWER✔✔- False
A service provider that consistently provides caring, individualized attention to its customers
would score high on the ________ dimension of service quality. - CORRECT ANSWER✔✔-
Empathy
________ was the first functional field of management to adopt quality as its own. -
CORRECT ANSWER✔✔- Operations
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