Front Office PASSED Actual Exam Questions and CORRECT Answers
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Course
Front Office
Institution
Front Office
Front Office PASSED Actual Exam
Questions and CORRECT Answers
**give three examples of how incorrect data can affect the guest and the hotel - CORRECT
ANSWER- -incorrect room number on key slip
-incorrect data on guest folio
-incorrect room rate
levels of service of a hotel are indicated by...
Front Office PASSED Actual Exam
Questions and CORRECT Answers
**give three examples of how incorrect data can affect the guest and the hotel - CORRECT
ANSWER✔✔- -incorrect room number on key slip
-incorrect data on guest folio
-incorrect room rate
levels of service of a hotel are indicated by which of the following? - CORRECT
ANSWER✔✔- full-service, all suites, limited service, extended stay
which of the following positions is not commonly found is a select service lodging? -
CORRECT ANSWER✔✔- human resource manager
total quality management focuses upon employee morale issues - CORRECT ANSWER✔✔-
false
the original intent of total quality management was for American manufacturers - CORRECT
ANSWER✔✔- to improve the quality of their products by reducing defects through worker
participation in the planning process
Marriott founded his hotel empire in 1957 with which hotel? - CORRECT ANSWER✔✔-
Twin Bridges Marriott Motor Hotel
the employee schedule needs to be compared to projected room sales - CORRECT
ANSWER✔✔- true
a job analysis lists all the jobs performed by an employee as they occur - CORRECT
ANSWER✔✔- true
the money remaining from wages after paying necessities such as food, clothing, and shelter
is referred to which of the following? - CORRECT ANSWER✔✔- discretionary income
, market orientation of a hotel refers to which of the following? - CORRECT ANSWER✔✔-
the type of guests attracted to a hotel
example of a hotel's market orientation are which of the following? - CORRECT
ANSWER✔✔- commercial and residential
computerized cash registers that interface with a property management system, and
information on guest charges is automatically posted to a guest's folio are referred to as which
as the following? - CORRECT ANSWER✔✔- point of sale terminals
**define total quality management and why is it important for managers to use it to improve
effective communication - CORRECT ANSWER✔✔- a technique that helps managers
critique current processes with an eye for improvement .it is utilized by managers because the
process helps staff put an emphasis on the delivery of goods and services, as well as
constantly improve their service skills . How employees interact with guests
concepts that support growth in the lodging industry include, but are not limited to, leisure
time, discretionary income, and number of one and two person households - CORRECT
ANSWER✔✔- true
the controller asks the front office to do which of the following? - CORRECT ANSWER✔✔-
provide a daily summary of financial transactions and relay payments and charges through
the posting machine or PMS
this concept measures a hotel manager's efforts in achieving maximum occupancy at the
highest room rate possible - CORRECT ANSWER✔✔- yield percentage
affiliation of a hotel is indicated by which of the following? - CORRECT ANSWER✔✔-
franchise, company owned, luxury
**list and explain four types of room rates - CORRECT ANSWER✔✔- rack rate - highest
possible room rate without discount
group rate- offered to travelers who attend in a large group and need multiple rooms
family rate - price sensitive to be attractive to families
corporate rate - offered to business persons of a corporation who are frequent visitors
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