Exam (elaborations)
SIX SIGMA BLACK BELT EXAM 2024/2025
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SIX SIGMA BLACK BELT EXAM 2024/2025
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SIX SIGMA BLACK BELT EXAM2024/2025
What's Contained on the Charter? - Precise Answer ✔✔Problem
Description, Scope, Project Goals, Customer Benefits, Ownership/Team,
Stakeholder Approval, Schedule
What are the Three Pillars of PE? - Precise Answer ✔✔Lean, DMAIIC,
DMADV
What is used to set Specification Limits? - Precise Answer
✔✔Customer requirements
What is the difference between an Activity Flowchart and a Deployment
Flowchart? - Precise Answer ✔✔Activity Flowchart: displays
complexity & decision points in a process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between
people or functions. Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and
the likely outcome or deliverables from each phase. - Precise Answer
✔✔Define: Business case/problem to be addressed and how, Measure:
Establish a baseline, Analyze: Identify root cause and confirm with data,
Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going
improvement.
,What is Market Segmentation? - Precise Answer ✔✔Marketing strategy
that divides broad target market into subsets that have common needs
and priorities.
What's the difference between proactive and reactive VOC? - Precise
Answer ✔✔Reactive: Information comes to you whether you take it or
not (complaints, returns).
Proactive: Self-initiated to gather information (market research,
customer interviews, surveys).
CTQ's are derived from what? - Precise Answer ✔✔Customer
specifications/requirements used to create a CTQ tree to translate broad
requirements into specific requirements.
VOC.
What's a Stakeholder's Analysis? - Precise Answer ✔✔Identification of
individuals/groups that affect or are affected by a proposed action, and
sorting them according to their impact on the action and the impact the
action will have on them.
What's the difference between a SIPOC and a Process Flow Map? -
Precise Answer ✔✔A SIPOC is high level process map which takes
suppliers, inputs, outputs, and customers into account. A Process Flow
Map is detailed flow diagram of the process that drills further detail.
, What's an Affinity Diagram? - Precise Answer ✔✔A tool that gathers
large amounts of language data (ideas, opinions, issues) and organizes
them into groups based on their natural relationships. Often used to
group ideas generated by brainstorming.
What do Lean Principles focus on? - Precise Answer ✔✔Eliminating
waste
Why do we need a Charter? - Precise Answer ✔✔Clarify expectations
of team, Keep team aligned with organization, Keep team within scope-
"scope creep", Gives authorization to work on project
What's the Kano Model? - Precise Answer ✔✔Method of obtaining
VOC. It charts customer satisfaction vs presence of a characteristic or
other item.
What's the filter for evaluating proper Process Excellence project? -
Precise Answer ✔✔OO'SMART (owned by you, output, specific,
measurable, attainable, relevant, time-bound)
What's Six Sigma? - Precise Answer ✔✔Methodology used to attack
process variability in order to eliminate defects. Ruthless/relentless
identification and elimination of sources of variation for positive
business impact.
What are the objectives during the Define Phase? - Precise Answer
✔✔Develop the business case, scope, and charter
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