FLETC BOP FINAL
QUESTIONS AND
ANSWERS
As a correctional worker, you have responsibility to: - Answers -EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep conflicts from escalating? -
Answers -ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: - Answers -• Concentrate closely on the person who's talking.
• Communicate your attention to the person.
What are the four main points to remember about communicating attention while you
listen? - Answers -MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
Your overall body language makes a big difference in encouraging someone to talk to
you what are some key things to remember? - Answers -SKB
Sit or lean forward
Keep still
Be aware of the look on your face
, What two techniques are involved in responding? - Answers -PR
1. Paraphrasing
2. Reflecting
When does paraphrasing occur? - Answers -Anytime during the the conversation.
When does reflecting occur? - Answers -At the end of the conversation.
Describe the predatory inmate. - Answers -• Lacks a conscience
• Rarely feel the emotion
• Inflated view of himself
• Restless
• Easily bored
• Openly aggressive
• Confrontational
• Generally feels hostile towards authority
Describe a weak inmate. - Answers -• Basically rational
• Normal social values and morals
• Difficulty keeping himself from being flooded by extreme negative emotions
• Often unstable and unreliable
• Exhibits exceptionally poor judgment in problem-solving
• Predatory inmates focus on the weak inmates
Describe an average inmate. - Answers -"Good" inmate
What are the four conditions which lead to hostage situations? - Answers -CRII
1. Crime in progress
2. Riot or mob action
3. Inmate grievance
3. Individual action
What are the four ways of neutralizing a hostage situation? - Answers -HPUU
1. Hostage negotiations
2. Planned assault
3. Use of chemical agents
4. Use of Marksman's fire
What are the survival strategies for hostages? - Answers -Accept your role as a hostage
Prepare for extended hostage incident
Remove signs of your rank
Do not increase the stress level
Limit conversations with hostage takers
Do not try to escape
Emergency plans
Pay attention to detail
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