Exam (elaborations)
MHA 702 EXAM 2 TEST 2 QUESTIONS AND ANSWERS
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MHA 702 EXAM 2 TEST 2 QUESTIONS AND ANSWERS
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Name: Score:91 Multiple choice questions
Definition 1 of 91
•Workflow is often variable
•Pace is often reactive and, moment-to-moment, managed by the employees
•Work is heterogenous
•This is especially so in healthcare settings with irregular shifts (nights and weekends)
Imperative that manger "grows" employees to handle circumstances and be independent
The People Centered Manager
The Production Centered Manger
Position Descriptions Elements
Completion of Description
Definition 2 of 91
•Minimum specific skills, effort, and responsibilities required
•Statements should be definite, direct, and to the point
•Education requirements must be supported by the analysis of actual duties
•Skills must be supported
Less Common HR Task
Position Analysis
Personnel Records
Job Specifications
,Definition 3 of 91
some older "stars" keep getting high marks based on prior "superstar" status rather than recent
performance
Similar-to-me bias
performance appraisal
Excessive leniency
Past-performance bias
Definition 4 of 91
"Cafeteria Plan"
Most preferred benefits are health insurance, pension plan, paid vacation.
Cafeteria Plan
Flexible Benefit Plan
Bonus Pay Plan
Piecework Plan
Definition 5 of 91
Essay Method
Per Critical Event
Employee Comparison
Checklist Approach
Management by Objective- MBO
Ethical Behavior
Needs Assessment
Performance Appraisal
Evaluation Methods
,Definition 6 of 91
appraiser is "too nice"
Excessive leniency
Correcting performance
Exempt employees
Excessive severity
Definition 7 of 91
•Measures of performance should address four key dimensions (author): productivity, quality,
timeliness, and cost
Cost of Ignored Employees
Sources of Standards and Measures
Role of Hr with Appraisals
Aspects of Development
Definition 8 of 91
•Other factors for compensation:
•Level of responsibility expected
•Number of people supervised
•Amount of funds managed
•Resources controlled
•All factors must be verified
•Position description fits into organizational format
•Periodically review and revise document as needed, at least annually
HR Roles in Compensation
Personnel Records
Completion of Description
Effective On The Job Training
, Definition 9 of 91
•Line managers tend to believe that monetary compensation has the most motivating potential
Managers and Awards Assumptions
Hr and New Hires
Managers and Award Assumptions
Manager Perspective on Change
Definition 10 of 91
"what have you done for me lately?" Must base evaluation on the entire performance period
Recall
Primacy
Recency
Halo Effect
Definition 11 of 91
•HR should conduct wage and salary studies; deviations should be investigated only after
discussion with manager and permission has been granted
HR Roles in Compensation
Manager Roles with Benefits
Hr and New Hires
HR in Staff Performance
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