Exam (elaborations)
MHA 702 EXAM 4 QUESTIONS AND ANSWERS
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MHA 702 EXAM 4 QUESTIONS AND ANSWERS
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Name: Score:407 Multiple choice questions
Term 1 of 407
Charges of discrimination are likely if ____.
employees are randomly selected for layoff
patterns based on age, gender, or race emerge among those slated for layofF
employees are rewarded for their performance
employees receive equal opportunities
Term 2 of 407
Human resources will ordinarily explain how ____.
the history of the organization
remaining vacation or sick time and applicable severance will be paid and whom the
departing employee should contact with questions
the best restaurants in the area
the company's mission and vision statement
Term 3 of 407
informal channels of communication cannot be ___ so they should be managed.
work status
rejected
training needs
eradicated
,Term 4 of 407
The ethic of caring postulates:
a disregard for the well-being of individuals
an attitude of indifference towards others
a focus on personal gain at the expense of others
a level of caring that honors the dignity of each person and the desire to see that person
actualize a fully human life
Term 5 of 407
______ is when two services or two groups come together and they wind up eliminating middle
managers and up as well as eliminating staff position. Line positions usually stay in place during
this process.
mergers, acquisitions and other forms of affiliation
customer service improvement
employee training programs
technology implementation
Term 6 of 407
hr should have a process for ___
repetitive work is dominant; jobs are usually well organized with considerable structure;
tight controls are possible; output can be accurately scheduled
invalidating or removing past disciplinary actions that are in employees personnel files
disciplinary actions
consolidation expenses can be high
,Term 7 of 407
Consultants do not usually ____.
receive benefits from a client
training for key employees, temporary leadership while an organization searches for a
permanent employee and can push to finish projects that are struggling
performance (cant do the work)
cafeteria style benefit programs
Term 8 of 407
Managers who remain after a merger occurs typically has ____ which typically means they
supervise a larger geography of people.
smaller team sizes
greatly enlarged spans of control (more work)
reduced workload
limited authority over tasks
Term 9 of 407
However, in many organizations, no policy is created until ____.
management decides to expand
the need for reductions becomes apparent
employees request a policy
the organization is thriving
, Term 10 of 407
Interpersonal quality is measured using
retain employees
the grapevine
provide needed assistance
Patient surveys
Term 11 of 407
The aftermath of mergers can be very bad in that ____.
employee morale increases
innovation thrives
market share decreases
consolidation expenses can be high
Term 12 of 407
discharge is commonly referred to as
getting a promotion
being fired
a death in the family
rejected
Term 13 of 407
For all terminations, HR representatives should discuss issues related to ____ with departing
employees.
benefits
salary negotiations
performance evaluations
training programs
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