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NRF Certification Test: Questions With Complete Answers
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NRF Certification Test: Questions With Complete Answers
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NRF Certification Test: Questions With CompleteAnswers
Which of the following is a term for intangible things, such as providing
delivery, that are sold by retailers? Right Ans - Services
A retailer's total inventory is: Right Ans - all inventory owned by the
retailer, regardless of its location
Which of the following is the standard definition of a retail ecosystem?
Right Ans - an interconnected system of approaches for meeting the goal of
retailing, which is to provide customers with the merchandise and services
they want
other than in the stockroom, where is a store's inventory kept? Right Ans -
on the sales floor
A customer has $300 to spend on a gift and is considering buying either a
product at Best Buy or a product at Brooks Brothers. What type of competitive
relationship exists between two retailers in this situation? Right Ans -
Replacement Competitors
What term describes delivering a positive, memorable experience that is more
than what the customer expected? Right Ans - quality customer service
a retailer's profit is Right Ans - the amount the company gets to keep, after
expenses
approximately what percentage of US jobs are retail jobs as of 2019? Right
Ans - 20-25%
what kinds of things does a manufacturer produce? Right Ans - finished
products
which of the following is a standard term that describes the audience of retail
stores- that is, the people who will buy things from the store? Right Ans -
customers
,which of the following is a term for physical goods that are bought and sold?
Right Ans - products
which of the following describes a grower of strawberries? Right Ans -
manufacturer
which of the following is the term for the retailing approach that places the
focus on creating a seamless shopping experience for customers by
integrating multiple channels? Right Ans - Omnichannel
a customer is hungry and can't decide whether to get a roast beef sandwich at
Arby's or pick up Chinese food at Panda Express. what type of competitive
relationship exists between the two retailers in this situation? Right Ans -
indirect competitors
the majority of retailers are: Right Ans - independently owned
Which of the following is NOT an example of employee theft or fraud? Right
Ans - taking a coffee break
Which of the following is a proper lifting technique? Right Ans - lift close to
your body
Which agency or law protects employees against hazards in the workplace?
Right Ans - OHSA
What's the specific term for the situation in which a customer purchases a
new item and then returns an old, damaged, similar item using the new item's
receipt? Right Ans - Switch fraud
This is a machine-readable series of parallel lines that combine to create a
unique term identifier: Right Ans - barcode
The process of automatic or manual ordering to meet product demands is
called: Right Ans - inventory replenishment
Approximately what percentage of shoplifting is due to employee theft?
Right Ans - 30
, Hourly employees who are required to work without pay benefit from which
regulatory item? Right Ans - off-the-clock work
Juliana is stocking shampoo on the sales floor. She finds a bottle that has a
hole and is leaking shampoo and throws it out. She then continues stocking
and moves on with her day. Which of the following would then be true?
Right Ans - the number of shampoo bottles in the inventory system would be
too high
When products arrive at a physical store, the process used to enter it into the
store's on-hand inventory is called: Right Ans - inventory tracking
The term for when a retailer has run out of a particular item is called: Right
Ans - out-of-stock
These devices are used primarily to prevent the theft of high-priced items,
particularly small ones: Right Ans - display or fixture locks
The process of placing inventory on sales floor shelves, racks, or other
displays to be sold is called: Right Ans - stocking
Which agency or law protects employees who report unlawful or unsafe
practice? Right Ans - Whistleblower Protection Act
These devices are specifically intended to be attached to clothing in order to
prevent theft, and require a special tool to remove: Right Ans - non-
electronic ink tags
Which of the following is the specific term that describes an injury caused by
an item falling off a shelf and hitting a person? Right Ans - Struck-by injury
This is extra inventory kept on hand in case customers buy more than the
estimated amount before the next shipment arrives: Right Ans - safety
stock
If you see a spill of food or liquid on the sales floor, what's the first thing you
should do? Right Ans - Stand near or over the spill to direct traffic away
from it until it can be cleaned up
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