Exam (elaborations)
Rise Up Customer Service And Sales: Questions & Verified Solutions
- Course
- Institution
Rise Up Customer Service And Sales: Questions & Verified Solutions
[Show more]
Content preview
Rise Up Customer Service And Sales: Questions &Verified Solutions
Active listening Right Ans - A structured form of listening and responding
that focuses the attention on the speaker. The listener must take care to
attend to the speaker fully and understand any messages suggested behind
the words.
Body language cues Right Ans - Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise Right Ans - An extension of the company brand that reflects
the benefit of doing business with them (such as providing great customer
service)
Company brand Right Ans - The overall impression gathered from
information that is seen, heard and experienced by customers who encounter
a business, its products and its services.
Company culture Right Ans - The unique way that an organization's
employees interact with each other and with customers. The culture defines
the personality of a company and typically includes a variety of elements such
as work environment, company mission, values, ethics, expectations and
goals.
Company website Right Ans - a website that represents a retailer on the
Internet; places where customers can browse and purchase products/services
that are offered.
Comparison Shopper Right Ans - A shopper who spends a lot of time
checking out products and prices through online sites, visiting different stores,
comparing retailer ads and/or getting the opinions of others.
Customer service Right Ans - The help, information, and recommendations
that company representatives give to people who explore or buy its products
and/ or services.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Studyhall. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now