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Customer Service Rise Up Study Questions (EHOVE Career Center) – Questions With Solutions
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Customer Service Rise Up Study Questions (EHOVE Career Center) – Questions With Solutions
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Customer Service Rise Up Study Questions (EHOVECareer Center) – Questions With Solutions
A customer purchased a pair of pants at a department store. The salesperson
fitted them and marked where to shorten the hem. When the customer picked
the pants up, they were too short. He tells the salesperson he can't wear them
like that and asks to have them changed. How should the salesperson
respond? Right Ans - Apologize, admit there was a mistake made, and
assure the customer the situation will be quickly resolved.
Why is it important for you to show how your store's products compare to a
competitor's products? Right Ans - To highlight the differences between
your products and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey
card that is on the table. The customer marks that the food and service were
great. which of the following describes the benefit of this type of customer
contact? Right Ans - Makes customer feedback easy
What is the best way to deal with negative customer feedback posted in a
customer survey on social media? Right Ans - Encourage the feedback and
think of the comments as free market research
A customer returns a laptop and tells you one of the features isn't working.
You are familiar with that laptop and its features. What should you do FIRST?
Right Ans - Test the customer's laptop and see if there is a problem with the
feature
What question should sales associates ask themselves when studying
competitor's products and services? Right Ans - Why would I buy my own
company's products or services over a competitor's?
Which of these BEST describes product demonstrations? Right Ans -
Opportunity to provide a full understanding of all the relevant features of the
product
A customer asks you to help her find curtains for her apartment. She finds the
perfect color and fabric, but her windows are not a standard size. There is a
, custom drapery department in your store. What should your BEST response
to the customer be? Right Ans - I can make an appointment for you with
our custom drapery department if you like
How should you introduce your loyalty program to a customer when you are
finalizing a sale? Right Ans - Ask the customer if he or she is a loyal shopper
An error message appears when the cashier rings up a sale. Information on
operating the register is available at each register. The manager is nearby
helping another customer. What should the cashier do FIRST? Right Ans -
Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a problem with a
product or service that your store offers? Right Ans - Listen, and let the
customer explain the problem then determine a satisfactory solution
Which is the BEST reason for a salesperson to test and sample a product
before it goes on display? Right Ans - To make it easier to demonstrate and
sell products.
A salesperson is helping one person when another comes to the counter. What
should the salesperson do? Right Ans - Acknowledge the second customer,
but continue completing the sale with the first customer
A customer is shopping for a replacement refrigerator and has decided on a
style and model and is ready to make a purchase. What's the BEST response
the sales associate can give to the customer to ensure a good experience?
Right Ans - Excellent choice. This model might be a bit more complicated to
install. Would you like me to go over our delivery and install options so we
can make sure you have everything you will need?
Which of the following Open-ended questions BEST helps a sales associate
determine what kind of television is appropriate for a customer? Right Ans
- What did you like or dislike about your last television?
A small-business owner explains to a sales associate that he needs a new
computer system to handle the growing business functions. The customer
looks at a few low-cost computers. After talking to the customer, the sales
associate sees that a more expensive computer would be better for the needs
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