Service management - ANSWER A set of specialized orgnaizational capabilities for enabling value to customers in the form of services.
Value - ANSWER The percieved benefits, usefulness and importnace of something
User - ANSWER A person who uses the service
WGU D336(LATEST UPDATE
2024)CORRECT 100%
Service management - ANSWER A set of specialized orgnaizational capabilities for
enabling value to customers in the form of services.
Value - ANSWER The percieved benefits, usefulness and importnace of something
User - ANSWER A person who uses the service
Customer - ANSWER Defines requirements for services
Sponsor - ANSWER Authorizes budgets for services
Supplier - ANSWER External partner who provides services to the orgnaization
Organization - ANSWER A group of people that has its own functions,
responsibilities, and authorities to achieve specific objectives.
Service - ANSWER The means of enabling value co-creation by facilitating
outcomes that customers want to achieve without the customer having to
manage specific costs and risks.
, Product - ANSWER Configuration of resources, created by the orgnaization, that
will be potentially valuable to customers.
Service offering - ANSWER A specific mix of services and products sold to a specific
customer
Goods - ANSWER Ownership is transferred to customer
Access to resources - ANSWER customer is allowed to use it
Service actions - ANSWER Things the service provider does for the customer
Practices - ANSWER A set of orgnaizational resources designed to perform work or
accomplish an objective.
change enablement - ANSWER To maximize the number of successful changes
through propeer risk assessment and minmize the negative impact of failed
changes.
Incident management - ANSWER Minimize negative impact of incidents by
restoring normal operation as soon as possible
Incident - ANSWER unplanned interruption or reduction of quality
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