HDI 2 Strategy and Policy Questions and Answers | Latest Version | 2024/2025 | Already Passed
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Course
HDI 2 Strategy and Policy
Institution
HDI 2 Strategy And Policy
HDI 2 Strategy and Policy Questions and
Answers | Latest Version | 2024/2025 |
Already Passed
What is the purpose of establishing IT service management policies?
The purpose is to create a framework for delivering consistent and high-quality IT services
that align with business goals.
...
HDI 2 Strategy and Policy Questions and
Answers | Latest Version | 2024/2025 |
Already Passed
What is the purpose of establishing IT service management policies?
✔✔ The purpose is to create a framework for delivering consistent and high-quality IT services
that align with business goals.
How does a clear strategy benefit IT support organizations?
✔✔ A clear strategy helps prioritize resources, improve service delivery, and ensure alignment
with organizational objectives.
What role does stakeholder engagement play in developing IT policies?
✔✔ Stakeholder engagement ensures that policies meet the needs of all users and align with the
overall business strategy.
Why is it important to review and update IT policies regularly?
✔✔ Regular reviews ensure that policies remain relevant and effective in addressing current
business and technological challenges.
1
,What should be included in an effective IT service strategy?
✔✔ An effective IT service strategy should include goals, performance metrics, resource
allocation, and risk management plans.
How can organizations ensure compliance with IT policies?
✔✔ Organizations can ensure compliance by providing training, conducting audits, and
establishing accountability measures.
What is the role of metrics in evaluating IT service performance?
✔✔ Metrics provide objective data to assess performance, identify areas for improvement, and
track progress toward goals.
How can a risk management plan enhance IT service delivery?
✔✔ A risk management plan helps identify potential threats and establish mitigation strategies,
reducing service disruptions.
What is the significance of aligning IT strategy with business objectives?
2
, ✔✔ Aligning IT strategy with business objectives ensures that IT initiatives support overall
organizational goals and drive success.
How do communication plans contribute to effective IT policy implementation?
✔✔ Communication plans ensure that all stakeholders are informed and understand the policies,
fostering compliance and engagement.
What is the benefit of having a defined escalation process in IT support?
✔✔ A defined escalation process ensures that complex issues are addressed promptly and by the
appropriate level of expertise.
How does employee training impact IT service strategy?
✔✔ Employee training enhances skills and knowledge, leading to improved service delivery and
customer satisfaction.
What are the potential consequences of poorly defined IT policies?
✔✔ Poorly defined IT policies can lead to inconsistent service delivery, increased risks, and
reduced user satisfaction.
3
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