HDI Desktop Support Technician
Questions and Answers | Latest Version
| 2024/2025 | Graded A+
What is the primary role of a desktop support technician?
The primary role is to provide technical assistance and support for computer systems,
software, and hardware.
How can a technician tro...
HDI Desktop Support Technician
Questions and Answers | Latest Version
| 2024/2025 | Graded A+
What is the primary role of a desktop support technician?
✔✔ The primary role is to provide technical assistance and support for computer systems,
software, and hardware.
How can a technician troubleshoot a computer that won’t boot?
✔✔ A technician can check the power supply, ensure all cables are connected, and run hardware
diagnostics.
What should you do first when a user reports an issue with their computer?
✔✔ Gather information about the problem by asking the user for details and observing the issue.
How do you handle a slow-running computer?
✔✔ Check for excessive programs running in the background, clear temporary files, and scan for
malware.
1
,What is the purpose of a help desk ticketing system?
✔✔ It is used to track, prioritize, and manage technical support requests.
How can a technician fix a printer that won’t print?
✔✔ Check if the printer is connected, ensure paper is loaded, restart the printer, and verify the
print queue.
What should be done if a user forgets their password?
✔✔ Verify the user’s identity and reset the password according to company policies.
How do you prevent data loss during repairs?
✔✔ Always back up important data before performing any hardware or software changes.
What is the use of remote desktop software in support?
✔✔ Remote desktop software allows technicians to access and control a user's computer to
troubleshoot and resolve issues remotely.
What steps would you take if an application crashes frequently?
2
, ✔✔ Update the software, check for compatibility issues, and review system resources to ensure
sufficient memory.
What is the importance of documentation in desktop support?
✔✔ Documentation helps track issues, provides solutions for future reference, and ensures
consistency in support procedures.
How do you troubleshoot network connectivity issues?
✔✔ Check physical connections, restart the router, verify network settings, and use the ping
command to test connectivity.
What is the best practice when installing software on a client’s computer?
✔✔ Ensure the software is licensed, compatible with the system, and does not conflict with other
installed programs.
What should you do if a computer is infected with malware?
✔✔ Disconnect the computer from the network, run antivirus scans, remove the malware, and
update security software.
3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller SterlingScores. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.00. You're not tied to anything after your purchase.
