People facing death may have extreme responses to the situation. - Correct Answer True
What are two indicators of job satisfaction? - Correct Answer Initiative and motivation
Certification for any health care professional is controlled by government agencies. - Correct Answer False
I...
Medical Office Concepts Chapter 1 (Fully
Solved ) || A+ Pass!
People facing death may have extreme responses to the situation. - Correct Answer True
What are two indicators of job satisfaction? - Correct Answer Initiative and motivation
Certification for any health care professional is controlled by government agencies. - Correct Answer
False
In a health care setting, how is effective customer service demonstrated? - Correct Answer By placing
the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. - Correct
Answer True
The most important personality traits for a medical assistant are to like people and to want to make a
great deal of money. - Correct Answer False
Customer service in a medical practice should be demonstrated by - Correct Answer all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at other
times during the dying process? - Correct Answer Denial
The medical assistant is the one responsible for following directions if an emergency arises. - Correct
Answer True
The heart of the health care professional involves - Correct Answer empathy and service.
Which type of knowledge is vital in avoiding medical professional liability suits? - Correct Answer
Medicolegal
, To counteract the effects of stress and burnout, the medical assistant should - Correct Answer exercise
regularly.
Assertiveness involves being pushy and overbearing. - Correct Answer False
Credentialing that is sanctioned by a state government and required for professional practice is - Correct
Answer licensure.
Job responsibilities of the medical assistant may include executing banking responsibilities. - Correct
Answer True
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? - Correct
Answer Acceptance
Which type of work schedule may permit working different hours on different days within an available
range of hours? - Correct Answer Flextime
Front-office medical assistant who performs business-related duties - Correct Answer administrative
medical assistant
Back-office medical assistant who performs clinical and laboratory duties - Correct Answer clinical
medical assistant
Credit earned for education pursued by a working professional as part of improving or maintaining
professional competence - Correct Answer continuing education units
Designation awarded by a professional organization that indicates an individual has met the minimum
requirements for performance in a particular career - Correct Answer certification
Process of meeting specific state standards or being evaluated and recognized by a national professional
organization as meeting predetermined standards; applies to schools and training programs - Correct
Answer accredidation
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