Exam (elaborations)
NHA CMAA PRACTICE EXAM QUESTIONS AND ANSWERS
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NHA CMAA PRACTICE EXAM QUESTIONS AND ANSWERS
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Name: Score:117 Multiple choice questions
Definition 1 of 117
A patient is afebrile and has rhinorrhea. The MA should understand this as which of the
following?
nasal congestion but no fever
fever and nasal congestion
runny nose but no fever
fever and runny nose
Definition 2 of 117
Fee schedules are based on which of the following?
ASA
CMS
RBRVS
AMA
Definition 3 of 117
When greeting a patient at reception, which of the following should the MA obtain?
chief complaint
current medications
insurance information
surgical history
,Definition 4 of 117
A patient authorizes a third-party payer to reimburse a provider directly by signing which of
the following?
accept assignment
advance beneficiary notice (ABN)
advance directives
assignment of benefits (AOB)
Definition 5 of 117
Which of the following is the main purpose of a day sheet?
to provide daily practice analysis
to track daily cash transactions
to ensure accurate accounting
to improve patient flow
Definition 6 of 117
Which of the following actions should the MA take when collecting monies owed by a patient?
write off the amount owed
reduce payment for services rendered
bill the patient's cosigner
clarify the patient's financial responsibility policy
,Definition 7 of 117
A patient cancels a standing appointment due to a serious illness. Which of the following
actions should the MA take?
add a note in the medical record about the illness and inform the provider of the
patient's condition
add a note in the medical record about the illness and cancel the patient's future
appointments
add a note in the schedule about the illness and write the patient a letter about the
missed appointment
add a note in the schedule about the illness and inform the insurance carrier of the
patient's condition
Definition 8 of 117
How often should you update patient demographics for an established patient?
at every visit
once per year
when the patient is referred to a specialist
when preparing the patient's billing statement
Definition 9 of 117
All pages of a patient's medical record must contain which of the following?
insurance ID number
patient address
patient name
SSN
, Definition 10 of 117
A provider is called away for an emergency while patients are in the waiting room. After
informing the patients, which of the following actions is appropriate to manage the situation?
try to reschedule the appointments before the patients leave
have the patients wait for the provider to return
tell the patients they cannot be seen today
have the patients call to reschedule
Definition 11 of 117
An established patient requests a routine physical examination during the provider's scheduled
week of vacation. Which of the following responses is appropriate from the MA?
"I will check with the provider to see if she can make adjustments to her schedule and let
you know."
"I'm sorry, but your provider is going to be out of the country on vacation that week."
"Your provider is unavailable during that time, but I have a couple times the following
week that may work."
"Your provider isn't available during that time, so I will go ahead and schedule you with
another provider in the office."
Definition 12 of 117
A MA should include which of the following in the compliance plan when training new MAs?
Joint Commission compliance
HIPAA compliance
NAHIT compliance
CLIA compliance
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