Name: Score:
82 Multiple choice questions
Definition 1 of 82
After two years of employment at a family practice facility, Margaret decided that she would
like to upgrade her administrative skills and enrolled in a health care management program. By
doing so, Margaret would be able to seek employment as a(n):
Practice manager
Billing department manager
Insurance claims processing manager
All of the above
Definition 2 of 82
A skilled nursing facility for patients receiving specialized care after discharge from a hospital
called:
extended care facility
post care facility
nursing home
no correct answer
Definition 3 of 82
As part of the office bookkeeping procedures, the physician's bank statement should be
reconciled with the :
daily ledger
business ledger
personal ledger
checkbook
,Definition 4 of 82
The minimum information required when taking a telephone message includes:
The caller's name
His or her telephone number
The reason for the call
All of the above
Definition 5 of 82
When dealing with irritable patients, the medical assistant should:
Counter a rude remark with one of their own
Establish a friendly atmosphere
Keep quiet
None of the choices
Definition 6 of 82
An unexpected event which may cause injury is called:
dread disease rider
accident
adjuster
no correct answer
,Definition 7 of 82
After repeated warnings, Cheryl's job performance continues to fall below the standards set
by the office. The next step should be to:
Dismiss Cheryl immediately
Document her unsatisfactory job performance in writing
Conduct a formal evaluation
Discuss the situation at a staff meeting and ask the other employees if they can help
Cheryl out
Definition 8 of 82
Concern for other people shows through in:
Your tone of voice
The words you use
Your actions
All of the above
Definition 9 of 82
One way for a female medical assistant to appear professional is to:
Wear a business suit when attending to patients in the examination room
Have a professional manicure
Have an elaborate hairdo
Wear small earrings that do not dangle
, Definition 10 of 82
Usually the first evaluation of a new employee is done after:
One week
One month
The probation period
Six months
Definition 11 of 82
If a medical assistant is requested to plan the travel itinerary for a long trip, including the
purchase of tickets, where does he or she find information?
A recommended travel agency
American Medical Association
Hotels
Airlines
Definition 12 of 82
Before placing a telphone caller on hold it is appropriate to:
ask if you may put the caller on hold
wait for the caller to confirm they can wait
obtain a return phone number
All of the above
82 Multiple choice questions
Definition 1 of 82
After two years of employment at a family practice facility, Margaret decided that she would
like to upgrade her administrative skills and enrolled in a health care management program. By
doing so, Margaret would be able to seek employment as a(n):
Practice manager
Billing department manager
Insurance claims processing manager
All of the above
Definition 2 of 82
A skilled nursing facility for patients receiving specialized care after discharge from a hospital
called:
extended care facility
post care facility
nursing home
no correct answer
Definition 3 of 82
As part of the office bookkeeping procedures, the physician's bank statement should be
reconciled with the :
daily ledger
business ledger
personal ledger
checkbook
,Definition 4 of 82
The minimum information required when taking a telephone message includes:
The caller's name
His or her telephone number
The reason for the call
All of the above
Definition 5 of 82
When dealing with irritable patients, the medical assistant should:
Counter a rude remark with one of their own
Establish a friendly atmosphere
Keep quiet
None of the choices
Definition 6 of 82
An unexpected event which may cause injury is called:
dread disease rider
accident
adjuster
no correct answer
,Definition 7 of 82
After repeated warnings, Cheryl's job performance continues to fall below the standards set
by the office. The next step should be to:
Dismiss Cheryl immediately
Document her unsatisfactory job performance in writing
Conduct a formal evaluation
Discuss the situation at a staff meeting and ask the other employees if they can help
Cheryl out
Definition 8 of 82
Concern for other people shows through in:
Your tone of voice
The words you use
Your actions
All of the above
Definition 9 of 82
One way for a female medical assistant to appear professional is to:
Wear a business suit when attending to patients in the examination room
Have a professional manicure
Have an elaborate hairdo
Wear small earrings that do not dangle
, Definition 10 of 82
Usually the first evaluation of a new employee is done after:
One week
One month
The probation period
Six months
Definition 11 of 82
If a medical assistant is requested to plan the travel itinerary for a long trip, including the
purchase of tickets, where does he or she find information?
A recommended travel agency
American Medical Association
Hotels
Airlines
Definition 12 of 82
Before placing a telphone caller on hold it is appropriate to:
ask if you may put the caller on hold
wait for the caller to confirm they can wait
obtain a return phone number
All of the above
