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Exam (elaborations)

EMD-Q Quality Management Exam with Verified Answers

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  • EMD-Q Quality Management
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  • EMD-Q Quality Management

EMD-Q Quality Management Exam with Verified Answers 1. Quality •a distinguishing attribute •essential character/ nature •a high level of value or excellence 2. Quality assur- ance (QA) 3. Quality improve- ment (QI) 4. Quality manage- ment (QM) 5. Objectives of quality manage- ment...

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  • September 25, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • EMD-Q Quality Management
  • EMD-Q Quality Management
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MERCYTRISHIA
EMD-Q Quality Management Exam with Verified Answers

1. Quality •a distinguishing attribute
•essential character/ nature
•a high level of value or excellence

2. Quality assur- Process of measuring & evaluating various aspects of
ance (QA) performance against accepted standards

3. Quality improve- Total system approach to continuously improving products
ment (QI) and services

4. Quality manage- The overall process used by a organization to ensure their
ment (QM) product or service are consistent and maintain a level of
quality

5. Objectives of 1. ensure that employees understand their duties
quality manage- 2. Measure and evaluate employee compliance relevant to
ment their duties
3. Throughly review the effects of compliance
4. Track individual and system performance over time
5. Make the nessesary changes and assure subsequent
improvements

6. Quality manage- Routine review
ment cycle Identify issues
Identify solutions
Take action
Evaluate action
Improve performance

7. Change manage- Keeps change efforts under control using tools and tech-
ment niques to minimize distractions and undesired impacts

8. Change leader- Drives change through vision inspiration and empower-
ship ment

9. EDQ's Certified professionals who have taken on a quality func-
tion in the communication center

10. QAU Responsible for ongoing random and focus case reviews

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