Progressive Interview exam questions with verified correct answers
6 views 0 purchase
Course
Progressive assessment
Institution
Progressive Assessment
Why do I want to work at progressive - correct answer I am looking for a career with growth opportunities. I have read reviews from current and past employees on both indeed and glassdoor who all seemed to say the same thing about the company. Its well diversed , theres room for advancement , its a...
Progressive Interview
Why do I want to work at progressive - correct answer I am looking for a career with growth
opportunities. I have read reviews from current and past employees on both indeed and glassdoor who
all seemed to say the same thing about the company. Its well diversed , theres room for advancement ,
its a great company, and takes care of the employees just as much as they take care of their customers
and i would like to be apart of that culture.
Name a time I had to deliver bad news to a customer and what what's the results - correct answer Not
too long ago i was working the member call back que , which is a que set to provide the outcome to
coverage determination requests mbrs set up to try and get nonformulary drugs covered.
I came across a denied outcome on a patients diabetic medication. And had to deliver the news to her.
I made the outboud call and after verifying the patient and her information, i advised her of the denial
which of course the oatient was upset about.
To help and just go above and beyong my normal routine, I did provide a list of covered alternatives that
the patient could go over with her provider and in turn the patient deescalted by the end of the call
unethical behavior - correct answer In the department im currently in, we are to have our cell phones
put away. However, we are allowed to listen to music on them but It is strictly Enforced that we are not
to be on them for any other reason but that.
Leadership advised if any of us were to be caught , a write up would be issued and the whole
department would forfeit that privilege.
Shortly after this warning was addressed, my neighbor had his phone out and was actively on social
media. I didnt want everyone to be penalized for his actions should leadership catch him, so i decided to
have a confidential conversation with my manager to report the situation, that way the whole
department wasnt penalized.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller arriane. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.89. You're not tied to anything after your purchase.
