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Genesys GCP-GCX Exam Dumps (Genesys Cloud CX Certified Professional-Consolidated Exam) – Q&A
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Genesys GCP-GCX Exam Dumps (Genesys Cloud CX Certified Professional-Consolidated Exam) – Q&A
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Genesys GCP-GCX Exam Dumps (Genesys Cloud CXCertified Professional-Consolidated Exam) – Q&A
Which of the following entities is used to ensure that people within your
organization have the rights and permissions that they need within Genesys
Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles Right Ans - Answer: D
Which of the following are AND Evaluation Methods? (Choose three.)
A. All skills matching
B. Best available skills
C. Bullseye matching
D. Disregard skills
E. Agent availability Right Ans - Answer: ABC
What is the distinguishing feature between queues and groups?
A. Queues can have agents as members, while groups cannot.
B. Both queues and groups have the same ACD capabilities.
C. Unlike groups, queues allow for more complex scenarios like skill-based
routing.
D. Queues can be used in Architect flows, while groups cannot. Right Ans -
Answer: C
Select the categories of ACD skills that can be added to a user or an
interaction. (Choose two.)
A. Language
B. Roles
C. Skills
D. Queue Right Ans - Answer: A, C
Which feature enables a voice interaction to interrupt an email interaction?
A. Utilization
B. ACD Skills
C. Emergency Routing
D. Scripts Right Ans - Answer: A
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