Exam (elaborations)
Genesys Cloud CX: Reporting And Analytics (LEARNING CHECKS) – Questions And Answers
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Genesys Cloud CX: Reporting And Analytics (LEARNING CHECKS) – Questions And Answers
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Genesys Cloud CX: Reporting And Analytics (LEARNINGCHECKS) – Questions And Answers
Genesys Cloud CX only allows you to run scheduled reports. You cannot run
reports on-demand.
True
False Right Ans - False
Where can you view real-time metrics for the contact center?
Resource Center
Dynamic views
Reports
Architect Right Ans - Dynamic views
The Supervisor App is available for Android devices.
True
False Right Ans - False
The number of Offered calls always equals Answered + Abandoned.
True
False Right Ans - False
Displays interactions handled by one or more agents during a date and time
range. Right Ans - Agent Metrics Report
Displays a daily breakdown of time that agents spent in system and ACD
statuses. Right Ans - Agent Activity Summary Report
Includes graphs that illustrate interactions offered, answered, and abandoned.
Right Ans - Queue Metric Summary Report
Displays wrap-up codes that agents used for interactions during a specific
period. Right Ans - Queue Wrapup Summary Report
, Which queue report shows the summary data associated with specific wrap-
up codes?
Queue Metrics Daily report
Queue Metrics Interval report
Queue Metrics Summary report
Queue Wrapup Summary report Right Ans - Queue Wrapup Summary
report
Which report shows details about interactions for one or more agents?
Agent Details report
Interaction Details report
User Status Detail report
User Interactions Daily report Right Ans - Interaction Details report
Which configuration field allows you to turn on the Schedule for a report?
Time Period
Recurrence
Report Generation Time
Time Zone Right Ans - Report Generation Time
What formats are available for report downloads?
PDF, XLS, XLSX
DOC
TIFF
PNG Right Ans - PDF, XLS, XLSX
How long can you access a historical copy of a report before it is automatically
deleted?
30 days
90 days
120 days
Seven years Right Ans - 90 days
Report failures often occur because:
Incorrect parameters are typed in.
Genesys Cloud CX is busy.
The report returns an excessive amount of data.
The data was stored in the wrong format. Right Ans - The report returns an
excessive amount of data.
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