Retail Industry Fundamentals Questions And Answers Well Illustrated.
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Retail Industry Fundamentals
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Retail Industry Fundamentals
Retail Industry Fundamentals Questions And Answers Well Illustrated.
Account Takeover - correct answer. A type of economic fraud in which thieves steal customer login information and then use it to access their retailer loyalty accounts. Also called loyalty fraud.
Active Listening ...
Retail Industry Fundamentals Questions
And Answers Well Illustrated.
Account Takeover - correct answer. A type of economic fraud in which thieves steal
customer login information and then use it to access their retailer loyalty accounts. Also
called loyalty fraud.
Active Listening - correct answer. A structured from of listening and responding that
focuses the attention on the speaker.
Advertising - correct answer. the activity of explicitly paying for media space or time in
order to direct favorable attention to certain goods or services
Add-on Services - correct answer. Available services for specific product purchases
that costumers can opt for (e. g., payment options, product modifications etc.)
Alterations - correct answer. Modifications to products that help them best meet the
needs of customers (e.g., the tailoring of clothing items or installing additional memory
in a labtop)
Americans with Disabilities Act (ADA) - correct answer. Passed by Congress in 1991,
this act banned discrimination against the disabled in employment and mandated easy
access to all public and commercial buildings.
analytical communication style - correct answer. A communication style in which a
person tends to ask a lot of questions and behave methodically. Typically wants the
important data, facts and logic.
Anit-theft methods - correct answer. Practices and devices used to manage and
minimize deliberate preventable losses. Examples include: non-electronic ink tags,
mirrors, closed-circuit cameras, display or fixture locks, cables, chains and alarms and
uniformed security guards.
, Asset Protection - correct answer. Also referred to as loss prevention: The branch of
retail in charge of implementing actions plans to reduce waste, breakage or theft and
increase safety.
at-will employment - correct answer. The employment relationship that exists when
employers can hire any employee they choose and dismiss an employee with or without
cause at any time. Employees can also elect to work for the employer or to terminate
the relationship anytime they desire to do so.
Automated fraud - correct answer. A type of ecommerce fraud in which cyber-
criminals either steal credit card information from customers or create programs to test
randomly generated car numbers and CVV codes until they find a combination that
works; then bots place multiple transactions very quickly using the stolen credit card
number.
Audio ads on podcast - correct answer. An advertising strategy in which retailers use
podcast-digital audio-messages to advertise their merchandise.
Available inventory (on-hand) - correct answer. The number of units within the total
inventory that are available to sell.
Average customer spend - correct answer. This refers to the average amount that a
customer spends during a store visit. This information might help a store plan their sales
and marketing approaches.
Barcode - correct answer. A machine-readable series a parallel lines, used in retail to
create a unique item identifier.
Body Language cues - correct answer. Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal communication.
Bonuses - correct answer. Monetary incentives given to employees for great
performance. Retailers often give bonuses to employees, teams or departments or even
the entire company.
Brand promise - correct answer. An extension of the company brand that reflects the
benefits of doing business with them-for example, providing quality customer service.
Breakaway Statements - correct answer. Phrases used to smooth the transition
between on customer and the next one (e.g. "Would it be ok if I grab a few items for
another customer?")
broadcast advertising - correct answer. Commercials produced for tv and radio. This
terms also included on-screen movie theater ads.
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