IAAP Cap Exam - Practice Exam Questions with 100% Correct Answers
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Course
IAAP
Institution
IAAP
IAAP Cap Exam - Practice Exam
Questions with 100% Correct Answers
Each organization has its own culture, which reflects key values, beliefs
and attitudes. Which cultural symbol influences the organization's style of
doing business?
A. employee attitudes
B. dress codes
C. customer service
D....
Each organization has its own culture, which reflects key values, beliefs
and attitudes. Which cultural symbol influences the organization's style of
doing business?
A. employee attitudes
B. dress codes
C. customer service
D. office terminology - ✔✔
During which stage do members of a team begin to understand their
boundaries, inappropriate behaviors, and who is in charge?
A. forming
B. storming
C. performing
D. adjourning - ✔✔
Which is NOT an example of a mobile application?
A. Kickstarter.com
,B. Google Drive
C. Microsoft Teams
D. Waze - ✔✔
Which is NOT an example of using a network to communicate?
A. Google Chrome
B. Microsoft SharePoint
C. Facebook
D. LinkedIn - ✔✔
Teams are an important part of an organization because they
A. Do not require oversight from management
B. Relieve heavy workloads of managers
C. Combine the skills and experiences of individuals
D. Allow you to delegate your daily workload - ✔✔
Leadership can be defined as any of the following EXCEPT
A. Organizing and directing people to accomplish goals.
B. Giving direction for an activity or operation.
C. Being a guide, especially by goin gin advance of others.
D. inspiring and motivating others to achieve goals. - ✔✔
,An infographic may communicate a message using all of the following
EXCEPT
A. Pictures
B. Excel Charts
C. Processes and workflow
D. Visual narratives - ✔✔
A key corporate benefit of a diverse workforce includes
A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different cultures -
✔✔
Conflict in the workforce can be prevented by
A. Communicating clearly to others with respect for everyone's opinion
B. Assuming everyone understands your perspective
C. only listening to opinions and suggestions with which you agree
D. Having several meetings where you communicate vaguely on the issues
- ✔✔
Which formal structure dictates how jobs are divided and coordinated?
A. Centralization
, B. Work specialization
C. Organizational
D. Chain of Command - ✔✔
Conflict resolution involves all of the following EXCEPT
A. recognizing the conflict and committing to resolving the issue
B. reviewing the specifics and considering all the viewpoints to avoid
confusion
C. getting the entire team to agree to the solution or approach to resolve
the conflict
D. getting the majority to agree on how to resolve the conflict - ✔✔
Which are the five common values consistent with ethical choices?
A. honesty, accuracy, responsibility, fairness, and empathy
B. honesty, fairness, respect, responsibility, and compassion
C. honesty, punctuality, knowledge, fairness, and respect
D. honesty, fairness, accuracy, respect, and punctuality - ✔✔
Which statement is true regarding cross-functional teams in an
organization?
A. they resolve problems using their expertise and business acumen
B. they organize events coordinate actions
C. they rely heavily on emails, conference calls, and technology
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